Call Center Software

Providing a good customer support to hundreds and even thousands of customers per month can be complicated, if you don’t have the right tools for your business. Call center software helps your business to improve your customer satisfaction and boost your employee productivity. It manages all the processes behind your customer service operations, so that you can focus on keeping your customers happy.

Here are the best contact center software solutions that you can use for your business: 

1

InContact

By inContact Inc.

InContact provides call center software and contact center solutions that offer innovative technology and outstanding support. It features automatic call distribution, interactive voice response, workforce optimization and management, customer satisfaction surveys, speech and desktop analytics, and more. It can be used in various industries, including business process outsourcers, financial services, government and education, and healthcare.

Web Visibility:

55.38
2

LiveOps

By LiveOps, Inc

LiveOps provides cloud contact center, on-demand customer service, and call center software that helps to provide better service to your customers. It features instant scalability, multi-tenancy power, always-on availability, airtight security, secured contact center outsourcing, and more. The software can be used for retail business, direct response business, financial services, and health and human services.

Web Visibility:

51.50
3

Genesys

By Genesys Telecommunications Laboratories, Inc

Genesys provides call center and omnichannel customer service contact solutions designed for any business. It features workforce optimization, reporting and analytics, SIP communications, interactive voice response, proactive communications, customer survey, quality management, skill management, interaction management, campaign management, and more. It offers integrations with various apps, including CRM, desktop, ACD/PBX, unified communications, and computer telephony.

Web Visibility:

58.00
4

Talkdesk

By Talkdesk, Inc

Talkdesk provides call center software for small to medium business, with fast setup and no hardware installation. It features call recording, voicemail, call disposition and notes, call control, call queues, unlimited concurrent calls, outbound caller ID, personalized greetings, and international numbers. The integration function offers built-in CRM, contact history, enhanced caller ID, and automated tasks.

Web Visibility:

47.00

Five9 provides cloud-based contact center and call center software with CRM integrations. It features workforce management, quality management, screen recording, call recording, predictive dialer, progressive dialer, power dialer, speech recognition IVR, quality monitoring, historical and standard reporting, and more. The CRM integration offers powerful live connections, Salesforce integration, Oracle integration, telephony control, and contact organization.

Web Visibility:

46.63
6

Interactive Intelligence

By Interactive Intelligence, Inc

Interactive Intelligence provides contact center software and solutions that help to improve your customer engagement and team collaboration. It features contact center reporting, unified communications, enterprise content management, interaction analyzer, process automation, interactive voice response, and more. The software can be applied on accounts receivable management, finance, government, healthcare, insurance, outsourcers, utilities, and other industries.

Web Visibility:

54.50

8x8 provides easy-to-use cloud call center software that helps to improve your customer interactions and agent productivity. It features auto-attendant, extension dialing, hosted PBX, music on hold, instant messaging, conference bridge, virtual office call recording, and more. It offers third-party integrations with eAgent, ACT!, Outlook, Skype for Business, NetSuite, Salesforce, SugarCRM, Web Dialer, and Zendesk.

Web Visibility:

52.88
8

Aircall

By Aircall.io, Inc

Aircall provides phone support software for any business, which can be used without any hardware installation. It features instant numbers, custom messages, click to call, interactive voice response, shared call inbox, unlimited concurrent call, call recording, and more. The software is available in three different apps, including Aircall.io, Aircall for Desktop, and Aircall for iPhone.

Web Visibility:

37.92
9

CallTrackingMetrics

By CallTrackingMetrics, LLC

CallTrackingMetrics provides call tracking analytics software designed for advertising and contact centers. It features traditional advertising tracker, call recordings and whispers, reporting, DID or computer routing, online ad tracker, Google integration, caller website activity, and more. It generates various real-time reports, including agent-based reports, PPC-specific reports, usage-based reports, geographic reporting, keyword level reports, and others.

Web Visibility:

43.17
10

Aspect

By Aspect Software, Inc

Aspect provides contact and call center software solution, which helps to improve your customer engagement and optimize your workforce. It features interaction management, advanced voice portal, customer experience platform, recording and quality management, performance management, customer surveys, and more. It can be implemented in financial services, healthcare providers, healthcare payers, retail, utilities, and other industries.

Web Visibility:

52.63
11

Aspect Zipwire

By Aspect Software, Inc

Aspect Zipwire provides cloud call center software that helps you to keep up with your customer’s expectations. It features cloud deployment, CRM integration, workforce management, mobile-ready platform, supervisor tools, post-contact surveys, actionable analytics, and unified agent desktop. The software offers CRM integrations with various third-party CRM applications, including Salesforce, Unified Service Desk, and Microsoft Dynamics.

Web Visibility:

52.63
12

RingCentral

By RingCentral, Inc

RingCentral Contact Center provides contact center solutions with a top-level cloud communication platform that helps to empower your customers and managers. It features advanced routing, queuing and distribution, agent and supervisor, analytics and reporting, integrations, optional speech recognition, and outbound calling. The outbound calling features include progressive dialer, campaign management, preview dialer, and predictive dialer.

Web Visibility:

74.38

Ameyo provides contact center and call center software with an all-in-one customer interaction suite. It features remote system access, high availability, critical process duplication, converged network, rapid acceleration deployment, fault tolerance, duplicated communication path, and more. It can be applied in various industries, including financial services, eCommerce, real-estate, government, travel and hospitality, healthcare, and outsourcing.

Web Visibility:

38.30
14

Vocalcom

By VocalCom S.A.

Vocalcom provides cloud contact center software that helps to deliver personalized customer service experience. It features configurable call recording, multiple dialing modes, dynamic routing, native CRM integrations, analytics and reporting, click to chat, real-time customer survey, disaster recovery, workforce management, sales acceleration platform, and more. It offers third-party integrations with Salesforce, Microsoft Dynamics, and Zendesk.

Web Visibility:

53.25

Avaya Aura provides call center software with intelligent and personalized contact routine. It features customer engagement, team engagement, fabric networking, engaging environment, communication and messaging, assistant experience management, performance management, private and hosted cloud, and more. The software can be implemented in banking, hotels and lodgings, health care providers, K-12 education, higher education, and government.

Web Visibility:

75.00
16

Corvisa

By Corvisa LLC

Corvisa provides call center and cloud communication software that offers true cloud scalability. It features advanced IVR and call routing, live chat, easy queue setup, powerful automated dialers, lead nurturing, campaign management, web-based management, real-time dashboards, automated reporting, and more. The software helps to boost employee productivity, improve customer experience, and lower your operational costs.

Web Visibility:

22.90
17

SafeSoftSolutions

By Safesoft Solutions Inc

SafeSoftSolutions provides call center and sales acceleration software that helps to increase your lead generation productivity for your business. It features hosted IVR, CTI screen pop, toll-free numbers, voicemail, built-in CRM, custom reporting, embedded web-form, campaign hot keys, custom lead recycling, and more. The software can be applied in marketing, sales, and customer service department.

Web Visibility:

16.43
18

3CLogic

By 3CLogic Inc

3CLogic provides call center and contact center software with inbound, outbound, and blended solutions. It features skill-based routing, click to call, dynamic scripting, call recording and playback, multichannel communication, performance management and reporting, configuration management, real-time dashboard, integration, and more. It offers third-party integrations, including standard CRM, workforce management, ticketing software, and vertical specific integration.

Web Visibility:

25.43
19

Promero

By Promero, Inc.

Promero provides cloud call center and contact center software with unified IP call platform. It features self-service SMS platform, contact center anywhere, interactive intelligence, virtual call center, predictive dialer, HIPAA compliant software, speech analytics, multi-channel platform, and more. The speech analytics software offers 100% call analytics, auto score agents, hosted solution, redacting services, and more.

Web Visibility:

15.93

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