The help desk software can help to improve communication with clients and customers through effective support tickets, KB and many advanced options to automate support system. These software comes with many assignment rules, multiple user seats, re-assignments, gamification and more. Below are all the leading products in the market.
Zendesk is a customer service and support ticket software that helps to build closer relationship with your customers. It features email ticketing, knowledge base, pre-built apps, satisfaction surveys, communities, custom domain, time tracking, custom reports and dashboards, multi-brand support, success program, and more. It offers five pricing options: Starter, Regular, Plus, Enterprise, and Enterprise Elite. The platform allows hundreds of integration from chat and crm to eCommerce software. The company recently also launched other services like Freshservice for IT Help desk and Mobihelp for in-app mobile support.
Freshdesk offers a best-in-class help desk solution that helps to give your customers the best support. It features email ticketing, canned responses, automatic solution suggestion, email notification, custom ticket views, merge tickets, multi-channel support, help desk automation, knowledge base, mobile customer support, and more. It offers five pricing options: Sprout, Blossom, Garden, Estate, and Forest.
LA Desk (LiveAgent Desk) is a multi-channel help desk and live chat software, with all-in-one support ticket system. It features universal inbox, ticketing, hybrid ticket stream, automated ticket distribution, rules, time rules, responsibility management, tags, contact groups, ticket fields, SPAM filter, and more. There are three pricing options available: Ticket, Ticket + Chat, and All-inclusive.
Desk.com is a help desk support ticket software designed for growing businesses. It features case management, multi-channel support, mobile app, self-service support, Desk Connect, open CTI, advanced reporting and analytics, native CSAT, dashboards, high-volume case report, unlimited self-service portals, increased API calls, and more. It offers four pricing options: Standard, Pro, Business, and Service Cloud.
Help Scout is a support ticketing system that can be used by various industries: software business, online retailers, and online services. It features unlimited mailboxes, workflows, merge conversations, tags, saved replies, email signatures, traffic cop, notes, two email templates, keyboard shortcuts, customer profiles, open tracking, and more. It offers one monthly pricing plan per user.
Kayako is a customer support and live chat software that allows you to keep all customer conversations in one platform: email, live chat, web, and phone. It features knowledge base, support center, instant answers, macros, notifications, customer fields, branding, instant insights, custom ratings, and more. There are three pricing options available: Case, Fusion, and Engage.
Groove is a simple online help desk software that helps to provide personal support for your customers. It features ticket assignments, private notes, ticket statuses, multiple mailboxes, outside email forwarding, email signatures, merging tickets, mailbox permissions, reporting, knowledge base reporting, Groove add-ons, and more. There are two pricing options available: Groove Free and Groove Plus.
Spiceworks is an IT help desk software that helps to solve your internal IT issues quickly. It allows you to manage your network, run an IT help desk, monitor your network, get IT answers, research and buy products, and boost your IT career. The software is available in two versions: Spiceworks and Spiceworks Network Monitor.
LiveHelpNow provides help desk and live chat software for customer service. It allows you to know more about your customers, increase sales, integrate with third-party apps, get honest feedback, transform your communication, manage your employees, customize your environment, and more. It offers four types of product: Live Chat, Email-Ticket Management, Knowledge Base, and Call Management.
osTicket is a support ticket system with a cloud hosting service. It features custom text fields, rich-text HTML, ticket filters, help topics, agent collision avoidance, assign and transfer, auto-responder, internal notes, Service Level Agreement, customer portal, dashboard reports, email integration, SSL encryption, and more. There are two software editions available: Self Hosted and Cloud Hosted.
Zoho Support is an online customer support solution and help desk software that helps you to focus more on your customer’s happiness. It features scheduled report, cross department reports, contract management, custom ticket templates, role-based access control, cloud telephony, live chat support, re-branding, and more. There are three pricing options available: Free, Professional, and Enterprise.
LiveZilla is an online ticketing, live chat and help desk software with full email integration and social media apps. It features live chats, ticket system and help desk, real-time visitor monitoring, mobile access, multi-website support, operator client software for Windows, server admin console, and customization and branding. It offers two software versions: LiveZilla PRO and LiveZilla ONE.
HappyFox is a help desk, customer support, and support ticket software that helps you to provide exceptional support for your customers. It features ticket categories, attachment store, import contacts, canned actions, agent collisions, self-service knowledge base, internal knowledge base, dashboard reporting, ticket filters, and more. It offers four pricing options: Popular, Mighty, Fantastic, and Enterprise.
Parature is Microsoft’s customer service software that helps your business to create an amazing customer experience. It provides various advantages, including 100% cloud, quick deployment, mobile and social platforms, easy scalability, top-level security, branded portal experience, unified service channels, and more. It features knowledge management, self-service portal, multi-channel service solution, Microsoft Dynamics CRM, and more.
Tender Support is a customer support software that consists of help desk, forums, and knowledge base. It features email support, knowledge base, community forums, canned replies, single sign-on, advanced reports, dedicated support site, support issues, private site, activity filters, site widget, full customization, and more. There are three pricing options available: Starter, Standard, and Pro.
Rhino Support is a help desk and customer support software designed to save you time. It features instant live chat, unlimited agents, single site manager, fully-brandable platform, API integration, automatic filters, ticket tags, customer history, grid manager, customer note creation, fast ticket sharing, and more. There are three pricing options available: Solo, Pro, and Platinum.
HESK is a help desk software with an all-in-one solution. It features support ticket submission, staff communication, ticket status, settings management, CMDB, live chat, mobile device management, advanced configuration, calendar and scheduling, analytics, essential IT tools, knowledge base, and more. The software can be downloaded for free, with the pricing options based on per-install basis.
JitBit is a hosted help desk and ticketing software, with an on-premise option. It features unlimited agents, storage space for attachments, SSL connection, your own domain name, FTP backups, CDN platform, free upgrades, instant delivery, single sign-on, active directory authentication, authentication API, and more. There are four pricing options available: Freelancer, Startup, Company, and Enterprise.
Samanage is a cloud-based help desk and IT asset management software that helps you to provide faster service to your customers. It features service desk, ticket management, service catalog, self-service portal, problem management, change management, knowledge base, asset management, hardware inventory, and more. The price for the software can be requested directly to the company.
Casengo is a customer service software that helps to keep your customers happy. It features multi-channel customer service, multi-brand support, easy email management, customer history, help desk ticketing system, awesome live chat, powerful knowledge base, mobile customer support, custom FAQ layout, and smart platform integrations. There are three pricing options available: Basic, Premium, and Enterprise.
Mojo Helpdesk is a simple help desk software that helps you to stay productive and organized. It features all-in-one help desk, ticket management, information security, automations, email integration, Google Apps, branding, customer satisfaction ratings, time tracking, help desk reports and metrics, and more. There are three pricing options available: Mini Me, Professional, and Enterprise Pro.
SupportBee is a help desk and customer support software designed to manage your customer support email easily. It features effective ticket states, auto-refreshing lists, HTML email rendering, labels for easy categorization, forwarding and CC for tickets, agent signature, keyboard shortcuts, unlimited agents, and more. There are four pricing options available: Startup, Small, Medium, and Large.
Reamaze is a help desk platform for websites and apps, which helps to make your customer conversations easier. It features embeddable snippets, multi-brand support, unlimited support emails, team presence, social media integration, reporting and analytics, public and internal knowledge base, workflow automation, website integration, and live chat. It offers one monthly pricing plan per user.
SysAid is a help desk software and ticketing system with one service deck. It features ticket management, ITIL package, flexibility, knowledge base, self-service portal, automation, asset inventory, remote control, monitoring, CMDB, network discovery, patch management, manager dashboard, IT benchmarks, service level management, password reset, and more. It offers three pricing options: Basic, Full, and Enterprise.
DeskPRO is the help desk platform for modern organizations. It features tickets and email, apps and API, live chat, knowledge base and portal, CRM, ticket automation, customization, mobile apps, reports, feedback, website integration, authentication and SSO, teamwork, multiple language, hassle-free file hosting, and more. There are two deployment types available: DeskPRO On-Premise and DeskPRO Cloud.
TeamSupport is a business to business customer support and help desk software that helps to improve your customer service. It features customer management, ticket management, products and inventory, collaboration, integrations, customer self-service, reporting and analytics, and more. There are two pricing plans available to fit your business needs: Enterprise and Support Desk, without hidden fees.
H2Desk is a simple help desk and customer service software that helps to improve your customer service operations. It features custom ticket fields, automatic email-to-ticket conversion, personalized dashboard statistics, scheduled tickets, automatically assign tickets, predefined replies, knowledge base, SLA monitoring, self-service, instant pop-out, and customization. There are two software versions available: Cloud Hosted and Download.
IssueTrak is a help desk support software with scalability that meets any business needs. It features workflow and task management, email notifications, organization and group filters, embedded images and rich text, global issues, issue auditing, operation schedule and time zone, automatic assignments, and more. There are three pricing options available: Owned, Annual Lease, and Cloud.
Track-It Is an affordable and reliable help desk software, with asset management control. It features IT help desk, facilities management, HR management, asset management, change management, self-service portal, software license management, mobile help desk, knowledge management, dashboards and analytics, and more. It offers three optional add-ons: physical inventory barcode, user satisfaction survey, and remote control.
HelpSpot is an enterprise help desk software with a web-based platform that is scalable based on your business needs. It features email management, real-time help desk reporting, powerful request management, customer self-service portal, developer API, and more. You can use the software on your own server or you can subscribe to the cloud hosting plan.
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