ITSM Software

For businesses with big and complex IT infrastructures, it is important for them to implement a good system that allows them to manage all their IT processes in one convenient platform. IT service management software helps them to manage and monitor all their IT service processes, from problem management to asset management, so that they can deliver better quality service for their customers. It also allows IT supports to help solve customer’s problems anywhere with mobile device access.

These are the best software that you can use for your business: 

Provides simple and efficient ITIL-aligned service desk software that allows you to improve efficiency and productivity of your IT agents. It features incident management, problem management, change management, release management, asset management, contract management, knowledge base, and service catalog. It offers native integrations with JIRA, FreshBooks, Google Apps, PivotalTracker, Zapier, Dropbox, SurveyMonkey, and Harvest.

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Provides cloud-based IT service desk, help desk, and asset management software that helps you to deliver better service quality and reduce your workloads. It features problem and changes, contracts and licenses, self-service portal, service catalog, risk detection, SLA management, reports and API, mobile access, and more. It offers integrations with Google Apps and Zendesk.

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By SysAid Technologies Ltd.

Provides IT service management, help desk, and ticketing software that integrates all important IT tools into one complete system. It features incident management, problem management, change management, service level management, self-service portal, knowledge management, remote control, network discovery, patch management, and more. It offers third-party integrations with Google Apps, Sage, QuickBooks, SAP, and Salesforce.

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Provides cloud-based IT service management software with process performance analysis. It features service desk, service catalog, service level management, incident and request management, problem management, change management, service assets and configuration management, knowledge base, and more. It offers integration with MS Active Directory and LDAP directories to allow automatic input of IT service users.

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By Autotask Corporation

Provides a complete IT business management solution that allows you to optimize your IT service operation. It features service desk, SLA management, customer notes and contracts, customizable dashboard, drag-and-drop dispatcher workshop, endpoint management, automatic project workflow, and more. It helps to improve your revenue by automating daily tasks and maximize earnings from your resources.

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Provides IT help desk and ticketing software that allows you to automate, prioritize, and solve requests faster. It features self-service platform, asset tracker, mobile apps, ITIL workflow pack, team collaboration, and more. It offers various asset management add-ons, including Insight Asset Management, Ephor Asset Manager, Oomnitza, SuiTest for Test Management, and Device42.

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By Cherwell Software, LLC

Provides IT service management software that allows you to turbocharge your service desk. It features IT self-service portal, metadata architecture, ITSM dashboard and reporting, ITIL processes, service catalog, mobile ITSM, and more. It offers merge-able application (mApp) solutions which allow your partners and customers to quickly and easily merge new functionality to the platform.

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Provides IT service management software that allows you to deliver IT consumerization and give the best user experience. It offers EasyVista Service App Store, with IT services, HR services, facilities management, Neo Technology, and customer care. The software helps you to meet consumers’ needs, reduce IT costs and maintenance, and improve your business ROI.

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Provides IT infrastructure management software that allows you to help customers with the best IT service quality, performance, and delivery. It features service automation, modern design, voice and workflow automation, self-service and service catalog, and more. It offers a unified endpoint management solution, with reporting and compliance, application provisioning, and inventory management features.

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Provides ITSM, help desk, and asset management software that helps IT support teams to deliver the best service to the end users. It features PO and contract management, CMDB, service catalog, IT project management, change management, reports, incident management, problem management, and more. It offers integrations with OpManager, Desktop Central, and Applications Manager.

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By Agiloft Inc.

Provides IT service management software that allows you to adapt to your business needs more quickly by simplifying complex systems. It features change management, workflow management, contract management, asset management, customer service and support, and ITIL service management. It offers various pre-built integrations, including LDAP Active Directory, MS Outlook, QuickBooks, Google, and Microsoft Office.

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Track-It ITSM

By BMC Software, Inc.

Provides IT help desk and asset management software with reliable, affordable, and easy-to-use platform. It features knowledge management, scheduled reports, dashboards and analytics, mobile help desk, software licensing management, self-service portal, change management, facilities management, HR management, and more. It offers various optional add-ons, including physical inventory barcode, remote control, and user satisfaction survey.

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Axios Systems

By Axios Systems Plc.

Provides enterprise IT service management software that offers a modern, intuitive, and easy-to-use IT management platform for your business. It features IT service management, service catalog, end user self-service, IT asset management, multichannel support, and more. The software is available as cloud-based (SaaS) and on-premise solutions, with fast implementation time and highly-configurable platform.

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SolarWinds Web Help Desk

By SolarWinds Worldwide, LLC.

Provides help desk and IT asset management software that helps you to simplify your IT service management processes. It features ticketing management, IT asset discovery, help desk, knowledge management, change management, change approval workflows, and more. The performance reporting feature offers graphical and intuitive reports, report delivery scheduling, and reports exporting.

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By Cabinet Office

Provides IT service management help desk software that allows you to implement ITIL workflow standards easily with out-of-the-box automations. It features auto-password reset, self-service, email submission, reporting, dashboard, notifications, SLA management, auto-escalations, customizable interface, and more. The software offers additional modules for asset management, knowledge management, mobile device interface, telephone integration, and project planning.

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Provides assets and service desk management software that allows you to manage and maintain your IT assets effectively. It features ticketing, analytics, workflows, knowledge base, SLA, approval management, time tracking, customer feedback, multi-department support, email integration, ITIL, and gamification. It also offers web-based asset management platform, with intuitive design, multi-platform support, and fully-integrated functionality.

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By Groupware Incorporated

Provides IT help desk software and tech support solutions that help you to increase customer satisfaction and lower support costs. It features associated work items, opportunity management functionality, email processing, customizable status levels, rules engine, and more. The security and administration feature offers diagnosis reports, feature controls, individual and group-based permissions, and audit tracking.

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Octopus ITSM

By Inc

Provides IT service management software that allows you to easily and efficiently manage requests, inventory, and projects. It features project management, automated approval, service contract management, equipment loan management, service request management, inventory and asset management, and more. The statistics and dashboards feature offers key performance indicators, full statistics, and application of filters.

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By ServiceNow, Inc.

Provides IT service management software that allows you to centralize your IT processes and infrastructures into a single platform. It features problem management, cost management, event management, incident management, project portfolio management, vendor performance management, and more. The software can be applied in various industries, including financial, healthcare, higher education, and managed service providers.

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By Landesk Software, Inc.

Provides service desk software that allows you to deliver better service and greater satisfaction to your end users. It features asset management, data analytics, security management, mobility management, secure mobile email, service management, and more. The integration and automation feature offers in-context systems management, actionable event management, automation platform, and Computer Technology Integration (CTI).

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Kaseya VSA

By Kaseya Limited

Provides IT systems management software designed specifically for remote monitoring. It features patch management, discovery and audit, backup and recovery, remote management, analytics and reporting, mobility management, policy management, service desk, and more. The software helps to maximize your IT efficiency, manage clients and networks easily, and remotely monitor your IT process securely.

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