By: LogMeIn, Inc.
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Bold360 is a service that strives to improve the quality and efficiency of communication between an enterprise and their clients. By harnessing the power of Artificial Intelligence, agents can view detailed customer profiles to provide the most insightful solutions, and do so in real-time through the AI assisted chatbots. Their website alone lends them great credibility; their dynamic, user friendly interface is so informative that it gives you a sense of how much they value their customers. If that’s not enough, here are some features and testaments that are sure to convince you of their revolutionary services:
Interaction between company agents and AI
Many are skeptical of the quality of service and conversation a bot can provide. This is why Bold360 doesn’t depend solely on AI Chatbots. Instead, they aim to improve the interaction between the AI that displays customer information on the screen, and the agent behind it. Developed using their own Natural Language Understanding, Bold360’s chatbots can have astoundingly human-like conversations with the customer, in multiple languages, until the agent steps in. With detailed analytics, interaction-based deep learning abilities, and various functions that ease the pressure on agents, Bold360’s services allow agents to provide quick and relevant assistance.
Customized services for different industries
Of course, the kind of customer care a company provides will vary from industry to industry. But whether that’s retail or insurance, Bold360 has accounted for you, and has developed customized services. For example, for Finance and Insurance companies, Bold360 provides AI powered self-service that allows customers to check their balance or submit a claim. Companies in the Travel& Hospitality industry can reap the many benefits of Bold360’s specialized focus on personalization, mobile engagement and proactive outreach.
Industry giants, such as Tech Mahindra and The North Face, have seen vast improvements since using Bold360 services
The North Face has seen a 21% increase in its Net Promoter score, and an average chat customer satisfaction score of 94% since employing Bold360 services in 2010-which is 24% higher than the industry average for Apparel companies. Yatra, Citrix, RBS, and Signet have also shown a similar, steep upward trend in customer satisfaction.
Satisfying customer service is the hallmark of a successful company, and Bold360 has crafted patented features to help you achieve that. With their advanced AI technology, they’ve unlocked the secret to a happy customer-and it’s yours for a very reasonable price. Take the next leap towards your company’s success and, like so many flourishing enterprises, make Bold360 your launchpad.
Company Name: LogMeIn, Inc.
Founded In: 2003
Address: 320 Summer Street, Boston, MA, USA
Facebook ID: BoldChat
Twitter ID: BoldChat