Desk.com

By: salesforce.com, inc.

Desk.com is a help desk support ticket software designed for growing businesses. It features case management, multi-channel support, mobile app, self-service support, Desk Connect, open CTI, advanced reporting and analytics, native CSAT, dashboards, high-volume case report, unlimited self-service portals, increased API calls, and more. It offers four pricing options: Standard, Pro, Business, and Service Cloud.

Top alternatives to Desk.com

  • Freshdesk
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  • LiveAgent
  • Spiceworks
  • osTicket
  • Zoho Support
  • LiveZilla
  • HappyFox
  • Parature
  • Tender Support
  • Rhino Support
  • HESK
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Desk.com

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Top Features

Multi Channel
  • Adding Facebook and Twitter Accounts
  • Customer Emails
  • Tracking Phone Calls
  • Real-time Chat
Productivity Tools
  • Automated Speed
  • Categorized Cases
  • Organize Cases
  • Closing Multiple Cases
Case Management
  • Escalation and Collaboration
  • Case Filters and Business Rules
  • Labels and Custom Fields
Self-service Support
  • Custom Branding
  • Multi-Brand Support
  • Community Discussions
  • Content Rating
  • Contact Forms
  • Multilingual Knowledge
Mobile
  • Mobile Applications
  • Mobile Self-service
Insights
  • Pre-Configured Reports
  • Agent Performance Reports
  • Product Trends
  • Customization and Sharing

Company Information

Company Name: salesforce.com, inc.

Founded In: 1999

Address: 123 Mission Street, 22nd Floor, San Francisco, USA

Facebook ID: Desk

Twitter ID: desk

Specifications

Ideal For
  • Small Business
  • Mid Sized Business
  • Enterprises
Pricing Model
  • Free Trial
  • Subscription
Deployment
  • Cloud

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