By: Freshdesk Inc.

Freshdesk offers a best-in-class help desk solution that helps to give your customers the best support. It features email ticketing, canned responses, automatic solution suggestion, email notification, custom ticket views, merge tickets, multi-channel support, help desk automation, knowledge base, mobile customer support, and more. It offers five pricing options: Sprout, Blossom, Garden, Estate, and Forest.

Based on 195 votes

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Freshdesk Quick Info

Most brands today focus on expanding their customer base and reign of supply to earn more revenue. But a crucial aspect of maintaining an organization lies in holding customer base, and for this, companies need software that allows their customers to connect to them in case of any problems. Freshdesk is a helpdesk software that helps organizations communicate with their customers and solve their issues seamlessly. The software is highly rated by the trusted review site Capterra and is available on the web and for smartphones running on Android and iOS. It also offers users a free trial.

A fresh start

Setting up a customer desk can often turn out to be a daunting task for any organization, whether they are in the product line or service line. To make sure that the operations related to customer management get not only comfortable, but also remain efficient, they can rely on Freshdesk any day of the week, and twice on Sunday. Freshdesk has a unique system that allows everyone on the board to contribute to the issues of customers without any problems. It has a dashboard where the customers’ queries are visible, and an executive can take the opportunity to resolve the same.

Customers get the liberty to choose how they want to get their queries solved, which makes it furthermore natural for them to rely on the brand as they get to communicate in the form of their preference. Customers just need to file their queries, schedule the method of contact, and they’ll be assigned the right professional in a matter of minutes. On the other hand, professionals also get to see if customers were satisfied with the services, and they can also control the task assignment so that the right man delivers the right solution, and everyone goes happily.

Taking thigs to the next level

While a dedicated customer desk is always appreciated, what if you could make things even cooler than that? Well, Freshdesk does precisely that and allows the customer desk team of an organization to integrate Freshdesk with their professional mail addresses so that they get the liberty to reply to customers from mail itself. They can also set up a ticket counter from where customers can create a ticket related to their problem and get it solved by the right expert in the least possible time. All these features come with the added power of Analytics that lets organizations understand where the major fault lies and helps them improve more.

Get an excellent start to your organization’s customer desk services with Freshdesk.

Top Features

Ticket Management
  • Email Ticketing
  • Reusable Replies
  • Automatic Solution Suggetion
  • Automatic Email Notifications
  • Custom Ticket Views
  • Adding Tags to Ticket
  • Merge Tickets
  • Adding Public and Private Notes
  • Export Tickets
  • Time Tracking
  • Customer Satisfaction Surveys
  • Agent Collision Detection
Multi-channel Support
  • Integrated Phone Channel
  • Multiple Incoming and Outgoing
  • Adding Facebook Accounts
  • Adding Twitter Accounts
  • Event-triggered Workflow
  • Integrated Live Chat
  • Facebook In-sync App
Helpdesk Automation
  • Automatic Ticket Assignment
  • Time-triggered Automations
  • Event-triggered Workflow
  • Multi-task Workflow
  • Email Commands
  • Exporting Reports
  • Basic Reports
  • Advanced Reporting
  • Customer Portal Customization
  • Custom Domain Mapping
  • Full CSS Customization
  • Customizable Agent Roles
  • Complete Layout Customization
  • Customizable Ticket Forms
  • Single Sign-on
  • Custom SSL Certificates
  • IP Whitelisting
  • Custom Email Servers
  • CRM Apps
  • Email Marketing
  • Satisfaction Surveys
  • Time Tracking and Invoicing Tools
  • SLA Management
  • Mobile Customer Support
  • Multiple Languages
  • Multiple Timezones
  • Multiple Products

Company Information

Company Name: Freshdesk Inc.

Founded In: 2010

Address: Suite 420, 311 California Street, San Francisco, California, USA

Facebook ID: freshdesk

Twitter ID: freshdesk


Ideal For
  • Freelancer
  • Small Business
  • Mid Sized Business
  • Enterprises
Pricing Model
  • Free Plan
  • Free Trial
  • Subscription
  • Cloud

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