HappyFox

By: HappyFox Inc.

HappyFox is a help desk, customer support, and support ticket software that helps you to provide exceptional support for your customers. It features ticket categories, attachment store, import contacts, canned actions, agent collisions, self-service knowledge base, internal knowledge base, dashboard reporting, ticket filters, and more. It offers four pricing options: Popular, Mighty, Fantastic, and Enterprise.

Based on 11 votes

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HappyFox

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HappyFox Quick Info

A smile in the face of customers is an indication that the company’s work is being appreciated. Most of the successful companies around the world are known for their quick customer-support solutions. It’s after all the customer-care team that communicates with end-users the most. Effectively dealing with customers might prove to be a much difficult task. Customers need to get a feeling they are interacting with real humans and not bots. Trusted by businesses big and small, HappyFox helps to significantly reduce the gap between a company and its customers. Reach out more to customers and gain more with HappyFox.

World leader in customer support solutions

HappyFox ties together the strings between the daily workflow and the customer care team. It provides a single interface for efficiently managing the entire customer support team. HappyFox helps a company to make data-driven decisions that are more customer-oriented in nature. With HappyFox, one can tailor the best possible helpdesk experience for his end-users. Created for all categories of teams, it is highly scalable and can grow along with a company. It can easily adjust itself to the changing times.

Leave a smile on the face of customers

It integrates easily with various popular products. HappyFox always returns accurate data. Today’s world is actually quite messy with people continuously arguing over time. In such scenarios, reaching out to customers in the minimum possible time seems to be the best solution. HappyFox has reduced this time-concern to a mere child’s play. It does not matter anymore if a company has several brands under this hood or not. As long as it is backed up by HappyFox, there’s absolutely nothing to worry about. HappyFox can automatically translate the knowledge base of a company into the native languages of customers.

Guaranteed higher return of ROI

It combines the power of the cloud with a smart helpdesk system in order to create the perfect helpdesk. One can now manage all customer queries and issues with an advanced ticketing system. With the help of HappyFox, one can track and manage tickets like a power-user.

Top Features

Ticket Management
  • Unlimited Categories
  • Attachment Data
  • Importing Contacts
  • Canned Actions
  • Agent Collision
  • Round Robin Assignment
  • SLA Management
  • Contact Groups
  • Automatic Time Tracker
  • Satisfaction Surveys
  • Lite Users
Support Center
  • Self-Service Knowledge Base
  • Internal Knowledge Base
  • Community Forums
  • Multi-branding with Custom Domain
  • Multi-lingual Knowledge Base
  • Multi-brand Help Desk
Reporting
  • Dashboard Reports
  • Ticket Filters
  • Export tickets
  • Own Reports Building
  • Reports on Custom Fields
  • Scheduled Reports
  • Reporting as a Service
  • Reports on SLA Performance
  • Ticket Life Cycle Reports
  • Smart Rule Metrics
  • Satisfaction Survey Reporting
  • Custom Dashboard
  • Support Center Reporting
  • iPad Reporting App
Security
  • Role Based Security
  • SSL Certificate Hosting
  • Single Sign-on
  • IP Based Restriction
  • Digitally Signed Emails
Support
  • On-boarding
  • Migration Assistance
  • Live Chat Support
  • Phone Support
  • Customizable Support Widget
  • API Professional Support
  • Uptime SLA
Customizations
  • Customisable Status
  • Custom Notification Email Templates
  • Custom Fields
  • Code Editor
  • Custom Domain Mapping
Integrations
  • Facebook Integration
  • Twitter Integration
  • CRM Integration
  • Live Chat Integration
  • Invoicing Integration
  • Survey Integration
  • Screencast Integration
  • HelpStack Mobile SDK
  • Phone Integration
  • Remote Desktop Integration
  • Ecommerce Integration
  • SMS Integration
  • REST API
  • Embeddable Widget
  • Webhooks Integration

Company Information

Company Name: HappyFox Inc.

Founded In: 2011

Address: Irvine, California, USA, 24, Executive Park, Suite 230

Facebook ID: happyfoxapp

Twitter ID: HappyFoxApp

Specifications

Ideal For
  • Freelancer
  • Small Business
  • Mid Sized Business
  • Enterprises
Pricing Model
  • Free Trial
  • Subscription
Deployment
  • Cloud

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