HESK

By: Klemen Stirn s.p.

HESK is a help desk software with an all-in-one solution. It features support ticket submission, staff communication, ticket status, settings management, CMDB, live chat, mobile device management, advanced configuration, calendar and scheduling, analytics, essential IT tools, knowledge base, and more. The software can be downloaded for free, with the pricing options based on per-install basis.

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HESK

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HESK Quick Info

Hesk is a simple, user-friendly self-service portal with a centralized support system that allows you to organize, prioritize, and track ticket urgency, category, and the current status. It helps desk software with their potent customer support that serves you to grow your company in a short period. Also, it is a fast and secure platform that supports the creation of the knowledge system to decrease several support requests, by giving access to end customers. It effectively manages the custom data fields, statuses, asset management, canned responses, staff accounts, and analytics. It integrates all the IT tasks from a single point of access with a powerful ticket and tool management using the automation function.

 

Better Customer Support

 

The various functionalities of the software organize the ticket management and track other customer issues to resolve them effectively by addressing them in the knowledge base. It is being built into your help desk, to monitor, manage, secure, and patch assets. This help desk is mainly for HESK Cloud users only. You can opt for cloud options to store information for different plans. This also includes free daily backups for all the help desk accounts.

 

Real-Time Chat

 

Its fast process of setting up and getting everything aligned allows the customers to quickly start interacting with the help desk. Additionally, it allows them to perform various functions such as search and browse the knowledge base, view ticket status, submit support tickets, view status notifications with unlimited configurable fields, and have live chat regarding any issues with the help desk monitor.

 

Cloud Help Desk

 

Heck as an easy and effective help desk software provides the customers with a platform with hassle-free cloud service operations. Each support ticket consists of request details that let you talk back and forth with customers with its power and simplicity. It works from a single platform to efficiently manage all your IT tasks with advanced automation features. Also, it easily tracks your hardware and software devices within the help desk and helps to manage your assets in one place. It provides valuable insights into service desk performance and improvises the operational performances with IT service delivery.

Top Features

Core Features
  • Daily Backups
  • 99.9% Uptime
  • Month-to-month Contracts
  • Live Chat
  • Mobile Device Management
  • Advanced Configuration
  • Calender and Scheduling
  • Asset Management
Helpdesk
  • Ticket Management
  • Automatic Filters
  • Assign Tickets
  • Share Tickets
  • Spam Filtering
Reports
  • Detailed Reports
  • Pinpoint Data
  • Report Customization

Company Information

Company Name: Klemen Stirn s.p.

Founded In: 2005

Address: Novo Mesto, Slovenia, Ulica Slavka Gruma 118 SI-8000

Facebook ID: heskheskhesk

Twitter ID: heskdotcom

Specifications

Ideal For
  • Freelancer
  • Small Business
Pricing Model
  • Free
  • One Time Fee
Deployment
  • Self Hosted

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