By: iAdvize SAS
iAdvize is a multi-channel, real-time customer support solution that provides visitors with options like click-to-call and click-to-chat via a website or mobile application. It helps businesses target right visitors and increase conversions by letting operators initiate conversation with customers who are about to abandon their cart. The application further offers advanced performance statistics that can be used to monitor agent's work, customer satisfaction and sales generated through live chat widget.
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Conversational e-commerce is already being seen as the future of e-commerce by many e-commerce experts and professionals around the world. Customers’ need for a more personalized and human-like purchase experience can be fulfilled by a channel like conversational e-commerce. Moreover, with the increased usage of voice-based assistants like Alexa and Siri, conversational e-commerce is set to gain more traction in the coming days. According to a recent survey, nearly 44% of the customers have already used voice-based assistants to buy products online.
Why use iadvize?
Conversational e-commerce is set to rule the e-commerce industry in the near future and many businesses around the world are coming to terms with it. A lot of them have already adopting conversational e-commerce and consequently have started investing in tools that offer such features. One of the leading conversational e-commerce tools that have found wide acceptance across businesses is iadvize. It is a platform that provides features that help users seamlessly integrate conversational e-commerce in their day-to-day operations.
Bot builder and hand-holding services
The tool gives users the option of deploying chatbots and agents in messaging threads and this helps them in servicing a larger volume of queries. The tool also offers features such as the Bot Builder that help users in building custom bots programmed to handle the different queries raised by customers. The platform also offers the option to integrate third-party chatbots with the system. The other prominent aspect of using a platform like this is the hand-holding services it offers. Conversational e-commerce experts are available on-demand and provide users with much-needed guidance and advice.
Apart from these, the platform also offers measurement features that help businesses measure their effort and optimize spend on the medium. The platform offers measurement with over 150 KPIs that help businesses understand their customers’ expectations, and accordingly optimize the process for a better experience. Brands like The Kooples and vertbaudet have used the platform to improve their conversions and consequently sales revenues. All-in-all the platform can be a step towards the future for businesses as it would help them stay relevant to the changing needs of their customers.
Company Name: iAdvize SAS
Founded In: 2010
Address: 2 Ter Quai François Mitterrand, Nantes, France
Facebook ID: iadvize.france
Twitter ID: iAdvize_uk