By: Kayako Ltd.

Kayako is a customer support and live chat software that allows you to keep all customer conversations in one platform: email, live chat, web, and phone. It features knowledge base, support center, instant answers, macros, notifications, customer fields, branding, instant insights, custom ratings, and more. There are three pricing options available: Case, Fusion, and Engage.

Based on 17 votes

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Kayako Quick Info

The customers need exceptional assistance and quality service around the clock. If the brand needs to keep up its name, it is necessary to provide customer service. It also helps the establishments to retain their customer base. Kayako is a system that assists the organization in managing its customer relations. It is a complete package for handling every detail and helping the clients in every way possible. It helps in efficient management and upgrades the process of assisting. Kayako is perfect for establishments that offer quality services to clients.

Clearing the desk

Managing customer relations and assistance requires doing a lot of tasks simultaneously. Kayako helps the users to integrate different processes by using a single system. It allows the users to take care of the needs of the customers from its platform. Kayako gives all the information about the clients and their past transaction. It can prove to be a handy tool for the employees as it makes the process relatively convenient. The executives can provide quick services as they have all the tools at their disposal. It helps the establishments to get ahead in the market.

Desired flexibility

The clients can merge their existing platforms with Kayako for convenience. Kayako also offers a complete cloud-based solution for full integration. It assists the users to work seamlessly on a dedicated platform for customers. The users can customize the system as per the requirements of the establishments.

Live chat

The executives can interact with the clients in real-time for assistance. Kayako helps the brand to connect with the customers on a more personalized level. It enables users to provide detailed solutions after understanding the issues. Kayako also helps the clients in delivering a better experience with its vibrant features.

Top Features

  • Real-time Visitors Monitoring
  • Live Chat
  • VolP Integration
  • Proactively Engage Visitors
  • Website Button Generator
  • Intelligent Char Routing
Support Ticketing
  • Ticket Macros
  • Two-way Email Integration
  • Email Automatic Routing
  • SLA Plans
  • Business Works Scheduling
  • Custom Ticket Workflows
  • Ticket Notes
  • Time Tracking
  • Instant Answer
  • Mobile Application
Self Service
  • Beautiful Self-service Helpdesk
  • Publishing News
  • Full Customization
  • Multi-brand Support
Customer Service
  • Customer Satisfaction Surveys
  • Customer Rating
  • Custom User and Organization Feilds
  • News and Subscriber Lists
  • Multi-lingual Support
  • Box Reports
  • Advanced Custom Reports
  • Scheduled Reports
  • Multi-channel Reporting
  • Agent Password Policies
  • Login Failure Lockout
  • Restrict Access
  • Agent Collision Prevention
  • Agent Specific Permissions
  • Audit Logs

Company Information

Company Name: Kayako Ltd.

Founded In: December 11, 2001

Address: Fifth Floor 20 Ropemaker Street, London, London, UK

Facebook ID: kayako

Twitter ID: kayako


Ideal For
  • Small Business
  • Mid Sized Business
  • Enterprises
Pricing Model
  • One Time Fee
  • Free Trial
  • Subscription
  • Cloud
  • Self Hosted

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