LiveAgent

The Top Alternatives to LiveAgent Includes Zendesk, Freshdesk, Desk.com, Help Scout and 11 other products in Help Desk Software

By: Quality Unit, s.r.o.

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15 Alternatives

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LiveAgent

Top LiveAgent Alternatives

Overview

LA Desk (LiveAgent Desk) is a multi-channel help desk and live chat software, with all-in-one support ticket system. It features universal inbox, ticketing, hybrid ticket stream, automated ticket distribution, rules, time rules, responsibility management, tags, contact groups, ticket fields, SPAM filter, and more. There are three pricing options available: Ticket, Ticket + Chat, and All-inclusive.

Top Features

Ticket Management

  • Universal Inbox
  • Easy Ticketing
  • Hybrid Ticket System
  • Automated Ticket Distribution
  • Time Rules
  • Responsibility
  • Ticket Departments
  • Service Level Agreement
  • Business Hours
  • Contact Groups
  • Contact Feilds
  • Ticket Feilds
  • Mass Actions
  • Spam Filters
  • Sending Attachments
  • Copy and Paste Images
  • Email Templates
  • Adding Notes
  • Predefined Answers
  • Print Tickets
  • Forwarding Tickets
  • Email Notifications
  • Ticket History

Live Chat

  • Real-time Chat
  • Proactive Chat Invitations
  • Chat Button Gallery
  • Chat Button Animations
  • Chat Invitation Gallery
  • Chat Window Docking
  • Chat History
  • Online Visitors
  • Chat Distribution

Reporting

  • Analytics Overview
  • Performance Report
  • Agent Ranking Overview
  • Department Report
  • Tag Reports
  • SLA Compliance Report
  • SLA Log Report
  • Agent Avaibility
  • Agent Report
  • Channel Report

Support Portal

  • Customer Portal
  • Knowledge Base
  • Attachments in Articles
  • Feedback and Suggetions
  • Search Widgets

Others

  • Mobile Applications
  • Multi-lingual
  • Gamification

Company Information

Company Name: Quality Unit, s.r.o.

Founded In: 2005

Address: PolĂ­gono Ind. Vizcarra, Nave 28, Elche, Alicante, Spain