By: LiveZilla GmbH
LiveZilla is an online ticketing, live chat and help desk software with full email integration and social media apps. It features live chats, ticket system and help desk, real-time visitor monitoring, mobile access, multi-website support, operator client software for Windows, server admin console, and customization and branding. It offers two software versions: LiveZilla PRO and LiveZilla ONE.
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Livezilla is an online live chat and support system that helps in providing customer support for any business websites. Livezilla, established in the year 2009 as Livezilla GmbH, has its headquarters in Germany. It establishes a live connection between the website users and the creators of the website.
Top features provided by Livezilla
Livezilla's Besucher monitoring is a solution designed for real-time visitor monitoring. Some of the details that can be recorded by Livezilla once a visitor visits official websites are, the user's navigation history, last visit date and time, activities performed on the page, system details like, resolution, OS, browser used, network IP, number of visits made to the page, time spent on each page, and other details like country of use, language selected and time stamp.
Livezilla takes live chatting and support to the next level by assisting you with the co-browsing and screen sharing functionality. If you find yourself in a situation where you are on a support call and finding it difficult to understand the actual problem faced by the user, you can now just get the user to share the screen and detect the problem yourself. It will also be more effortless for the user to demonstrate what the exact problem area is on the website. Livezilla allows you to control the mouse as well as enter data into forms remotely.The security of the maintenance and support team is just as important as website security. This is ensured by Livezilla by hiding and banning unsafe visitors and the security filter ensures safety of both websites and supporters from the attacks and threatening visitors. It has several criterion that can be set to ensure this safety is achieved.
Monitoring facilities by Livezilla
Livezilla provides many features when it comes to monitoring the visitors to the website. The analytics, reports and statistics drawn from these monitoring can be positively used to build better support software and satisfy customers better. Some of the top features offered are, Geo-tracking for location and timezone, visitor filters on landing URL, visitor parameters check, etc. Livezilla additionally provides, different levels of permission for monitoring, which helps track and monitor operator activities and eases authorization.
Company Name: LiveZilla GmbH
Founded In: January 1, 2009
Address: Singen, Germany, Byk-Gulden-Str. 22
Facebook ID: livezilla.gmbh
Twitter ID: livezilla_net