LiveZilla

By: LiveZilla GmbH

LiveZilla is an online ticketing, live chat and help desk software with full email integration and social media apps. It features live chats, ticket system and help desk, real-time visitor monitoring, mobile access, multi-website support, operator client software for Windows, server admin console, and customization and branding. It offers two software versions: LiveZilla PRO and LiveZilla ONE.

Based on 14 votes

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LiveZilla

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LiveZilla Quick Info

Livezilla is an online live chat and support system that helps in providing customer support for any business websites. Livezilla, established in the year 2009 as Livezilla GmbH, has its headquarters in Germany. It establishes a live connection between the website users and the creators of the website.

Top features provided by Livezilla

Livezilla's Besucher monitoring is a solution designed for real-time visitor monitoring. Some of the details that can be recorded by Livezilla once a visitor visits official websites are, the user's navigation history, last visit date and time, activities performed on the page, system details like, resolution, OS, browser used, network IP, number of visits made to the page, time spent on each page, and other details like country of use, language selected and time stamp.

Livezilla takes live chatting and support to the next level by assisting you with the co-browsing and screen sharing functionality. If you find yourself in a situation where you are on a support call and finding it difficult to understand the actual problem faced by the user, you can now just get the user to share the screen and detect the problem yourself. It will also be more effortless for the user to demonstrate what the exact problem area is on the website. Livezilla allows you to control the mouse as well as enter data into forms remotely.The security of the maintenance and support team is just as important as website security. This is ensured by Livezilla by hiding and banning unsafe visitors and the security filter ensures safety of both websites and supporters from the attacks and threatening visitors. It has several criterion that can be set to ensure this safety is achieved.

Monitoring facilities by Livezilla

Livezilla provides many features when it comes to monitoring the visitors to the website. The analytics, reports and statistics drawn from these monitoring can be positively used to build better support software and satisfy customers better. Some of the top features offered are, Geo-tracking for location and timezone, visitor filters on landing URL, visitor parameters check, etc. Livezilla additionally provides, different levels of permission for monitoring, which helps track and monitor operator activities and eases authorization.

Top Features

General
  • Multi-Language Support
  • Multi-Website Support
  • Multi-Domain Support
  • Database Support (MySQL)
  • Full SSL Support
  • IPv6 Ready
  • Translation Editor
  • User Permissions
  • PHP API
  • Sound & Visual Alerts
  • Customization and Branding
Help Desk
  • Receiving Emails via POP
  • Sending Emails through SMTP
  • Facebook and Twitter Account Integration
  • Spam Free
  • Fully Secured
  • Assign Tickets to Operators
  • Assign Chats to Tickets
  • Automatic Templates
  • Tracking Business Issues
  • Sending and Receiving Attachments
  • Link Chats and Tickets
  • Flawless FAQ Integration
  • Integrated Spell Checker
  • Waiting Time Indicator
  • Search and Filter Options
  • Collision Avoidance
  • Alerts and Notifications
Live Chat
  • Multi-Operator Support
  • Chat Forwarding
  • On-Site and Off-Site Chats
  • Chat Bots
  • Commercial Chats
  • Instant Callback Service
  • Dynamic Chat Rooms
  • Quality Assurance Chats
  • Feedback Form
  • Operator Initiated Chats
  • Spell Checker
  • Chat Invitation Styles
  • Group Chat Queue Line
  • Operator Chat Queue Line
  • Chat Priority Levels
  • Global Chat Archive
  • Downloadable Operator Visitcards
  • Chat Opening Times
  • Answer Suggestions
  • File Transfers
  • Global Canned Messages
  • WebCam Support
  • Real-Time Translation Service
  • Custom Input Fields
  • Typing Indicator
  • Email Chat Transcripts
Visitor Monitoring
  • Automatic Chat Invitations
  • Monitoring Visitors Parameters
  • URL-Based Visitor Filters
  • Security Filter
  • Push Web Pages
  • Operator Monitoring Permissions

Company Information

Company Name: LiveZilla GmbH

Founded In: January 1, 2009

Address: Singen, Germany, Byk-Gulden-Str. 22

Facebook ID: livezilla.gmbh

Twitter ID: livezilla_net

Specifications

Ideal For
  • Freelancer
  • Small Business
Pricing Model
  • Free
  • One Time Fee
Deployment
  • Self Hosted

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