By: Zoho Corp.
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“That downtime for an hour just cost us $686,000” informed Bill, the helpdesk manager of a prominent software company. Yes, that is how severe the effects of downtime can be on an organization’s revenue. With the rapid evolution of IT resources and their seamless integration into the modern workplace, the need for a helpdesk & asset management software has been on the rise.
The lack of it has proved to be catastrophic for some organizations. And precisely this is where a product like ManageEngine Servicedesk Plus has come to the rescue. ManageEngine Servicedesk Plus is a modern-day control center for all the IT resources of your organization. It assists in the ineffective management and maintenance of IT resources of an organization.
Request tracking and Asset management
ManageEngine Servicedesk Plus is a product that has been designed by keeping two key aspects of insight. One is the IT request tracking and the other being asset management. A well laid out dashboard that displays statistics and numbers concerning the number and nature of requests received and their respective status in real-time assists the help desk department to resolve issues quickly and efficiently.
While maintenance is one aspect of the software, the other is asset management. Under the assets tab on the dashboard, the information about physical assets, software assets, workstations and POs & contracts is displayed. This helps the managers in planning the utilization of their resources systematically and efficiently.
In addition to these features, there is also a project tab on the dashboard that displays the information and status relating to the estimated delivery time of different projects in the pipeline. This feature helps in prioritizing the workflow in a more organized manner, thereby helping the organization cut down on losses due to a temporary breakdown of IT resources.
The added advantage of using software like ManageEngine Servicedesk Plus is that it offers a plethora of customizing options that further enhance the usefulness of the aforementioned features.
Company Name: Zoho Corp.
Founded In: 1995
Address: 4141 Hacienda Drive, Pleasanton, California, USA
Facebook ID: ManageEngine
Twitter ID: apm_ME