Smartsupp

By: Smartsupp.com, s.r.o.

Smartsupp is a live chat solution for e-commerce websites. It is a SaaS solution, which allows companies to connect with website visitors in real-time to improve their chance of landing a conversion. The software is available in English, German, French, Russian, Polish, Hungarian and Czech. Primary features of the software constitute a simple Dashboard, Server, API and Chatbox widget.

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Smartsupp

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Smartsupp Quick Info

Building a strong, trustworthy relationship with customers has always been one of the primary goals for all companies. If the customers are happy, it indicates that whatever the company is doing, it’s work is being appreciated by many and that one day, it might achieve unparalleled heights.

After going through a long journey of gaining customers, who would like to see a decrement in their numbers just because of the lack of appropriate engagement? With the aim of exponentially increasing the quota of happy customers in your company, Smartsupp was developed.

Much faster and smarter than ordinary e-mail, its live chat feature allows you to engage more with your customers and immediately answer their queries in a manner that is most natural and appealing.

Witness unbelievable impact

Give your customers the feeling that they are interacting with humans instead of robots by posting your profile picture. See the complete visitor profile from a single dashboard and get to know about current viewers. We provide you with highly user-friendly yet powerful features.

Reply promptly to make your customers know that you’re ready to help. Create personalized automatic messages to guide customers if they get lost and to provide answers to some common problems. Sit back for a while and measure how much impact your chatting has on your business using Google Analytics.

Features which might prove as a turning point for you

Your visitors might be lacking essential knowledge to purchase products from your website. Use Smartsupp’s a first of its kind video recording feature to detect where they get lost and reach to them to offer help. Smartsupp allows you to track the satisfaction rating of your customers.

We provide unique integrations for various e-commerce platforms that automatically link customer data to Smartsupp. Block unwanted visitors, customize your chatbox and get to know your customers much more than ever before.

Company Information

Company Name: Smartsupp.com, s.r.o.

Founded In: 2012

Address: Milady Horakove 13, Brno-střed, Czech Republic

Facebook ID: smartsupp

Twitter ID: smartsuppcom