By: SnapEngage, LLC
SnapEngage is a live chat solution that can be installed on any website and effortlessly be integrated into any CRM or Help Desk solution. The software enables Sales and Support teams to chat with website visitors while they are browsing and offer guidance in real-time without refreshing the browser. SnapEngage also includes a built in calling feature, which allows support agents and customers to exchange voice calls.
LiveChat provides real-time chat analytics and software solutions for e-commerce sales and support agents.
Olark Live Chat is a real-time website chat solution that can integrate with Google Hangouts, Jabber, iChat, Adium, Pidgin, Skype and many more Instant Messaging applications.
Freshchat is a live help solution provided by Freshservices. The...
ClickDesk is multi-channel live chat software that helps businesses connect with their website visitors via common Instant Messaging applications like Skype/Hangouts.
Boldchat is a simple live chat service that permits smooth and secure engagements with potential customers and provides critical customer information on demand.
Tawk To is a live chat app developed to enhance the customer engagement experience by enabling multiple websites and agents to collaborate in a unified dashboard in real-time along with a live search engine experience.
Kayako is a digital customer care company that does chat and communications support for businesses around the world.
Comm100 can be used by sales teams to identify potential customer problems as well as...
It allows you to know more about your customers, increase sales, integrate with third-party apps...
It offers customizable chat invitations, chat analytics, real-time visitor insights like Geo-tracking and Browser-spotting, automatic...
The software enables companies to see where visitors are coming from and monitor visitor activity...
The software supports unlimited websites and can be fully customized to blend into any website...
It comes with real-time traffic monitoring features along with geo-location tagging and traffic sources...
It has built in click-to-chat and click-to-call features that allow customers to instantly connect with...
For any business to successfully grow and expand its footprint across the world its customer support system has to be built well. With each approaching day, customer support is gaining greater importance as most modern-day businesses focus not just on selling a product but rather on selling the experience. In order to hear what their users have to say to them, businesses and brands are present across various channels such as social media, e-mail support, toll-free numbers and more recently live-chat support. Live-chat support is a very personalized and convenient medium for solving customer queries.
Phone solutions for customer support
It has recorded faster resolution time compared to other mediums and also has found high acceptance among customers across various product categories. One of the leading service providers used to set up live chat support systems is Snap Engage.
It mainly offers chat support solutions across three domains and that are sales, customer service and healthcare. The sales solutions offered by Snap Engage has a proven track record of delivering a healthy chat-to-opportunity rate to one of its clients. The sales solutions through its custom-built workflows identify, pursues and converts more leads for better sales.
Some of the unique features offered by the sales solutions are an omnichannel chat solution, unlimited proactive messaging, implementation and tuning services, and a dedicated chatbot for capturing leads. The customer support solution offered by Snap Engage has helped Hootsuite reduce its e-mail volume by a staggering 58%.
With the increasing importance of customer support, companies and businesses are looking beyond the complimentary chat add-on offered by many CRMs and the customer support solution can be a viable alternative for them.
Additionally, Snap Engage offers a solution for the niche domain of healthcare for patient management. The solution helps engage with patients in a friendly way thereby making the patient feel at ease. Moreover, the solution is the Health Insurance portability & accountability act (HIPAA) compliant and also complies with all the data privacy and security laws.
Snap Engage has served prominent names in the healthcare sector like Potomac Paediatrics and CHC Solutions, INC. Prices for the most basic pack start from $26 per month and go all the way up to $50 for the enterprise package.
Company Name: SnapEngage, LLC
Founded In: 2008
Address: 1919 14th St., Suite 803, Boulder, CO, USA
Facebook ID: SnapEngage
Twitter ID: SnapEngage