Subiz

By: Subiz.com

Subiz is a Live Chat software for e-commerce platforms through which a website owner can carry out multiple sales and support activities from a comprehensive dashboard. Subiz operators can monitor visitor activity on the website and see which pages they are browsing, where they are coming from and invite users to a live one-on-one chat. The live chat pop-up widget is customizable and can be creatively designed to meld with the overall theme of any website.

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Subiz

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Subiz Quick Info

Subiz is a website-based customer chat solution that aims to make chats streamlined and engaging. It takes the form of a widget, which can be installed on any type of website to facilitate and manage text-based communications with the traffic arriving on the website.

It allows businesses to quickly answer the customer’s queries and ensure that there is no loss in business due to customer inaction. The messenger widget allows the business operators to communicate in real-time with the visitors, while it automates some responses to some common queries or while connecting with a human operator. This makes live messaging highly interactive and increases customer satisfaction.

How does it work?

Subiz uses a mixture of automated chatbot response and human-operator communications, depending on the context. When a customer first communicates in the widget, it sends a customizable automated greeting text in response.

It then collects information about the customer and creates a profile for further communications. Businesses can use Subiz to automatically connect the customer to an operator specialized in their sector of query and can enable the operators to respond easily.

For this, businesses can create a database of the most commonly made responses and edit it with interesting elements, to make the response quick and engaging. Further information can then be collected as feedback for improved communications.

Lead management and automation

The data and contact information that has been collected can be arranged in a database by Subiz, which can be used for a variety of purposes. It can be used as a contact list for digital marketing, or it can be used for targeting demographics.

Subiz allows efficient management of customer profiles and can also utilize the data to connect customers to familiar operators based on their feedback, making the process even more personalized in nature. Also, customer location, date and time data can be utilized in interesting and engaging applications and can be utilized for some additional user research.

Top Features

General Features
  • Instant Connection
  • Monitoring Performance
  • Offline Messenger
  • Chat History
  • Agent Allocation
  • Specialized Department Creation
  • Chat Transcript
  • Visitor's Information Monitoring
  • Live Behaviour View
  • Customer Satisfaction
  • Chat Widget
  • Pre Defined Templates
Product Feature
  • Create Dashboard
  • Integrate Google Analytics
  • Track Client Location
  • Client Page View
  • Chat Allocation
  • Performance Management
  • Offline Messages
  • Chat History
  • Chat Transcript
  • Missed Chats Tracking

Company Information

Company Name: Subiz.com

Founded In: 2013

Address: Floor 20th, Vinaconex 9 building, Pham Hung Street, Tu Liem, Hanoi, Vietnam

Facebook ID: subizdotcom

Twitter ID: subizdotcom