Userlike

By: Userlike UG

Userlike Live Chat is a SaaS solution that can be installed into any website. Website operators can choose to chat with the visitors in real-time through a live chat window, or integrate the application with other Instant Messaging client and interact with visitors from the convenience of their desktop or smartphone. The Userlike Live Chat software supports all European languages along with English (US) and (UK).

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Userlike

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Userlike Quick Info

Userlike is a company based in Germany that allows businesses to communicate effectively through web-based or application-based services. It is a powerful SaaS platform that helps companies in automating digital interactions with their customers and keeping the communications secure, according to GDPR compliances.

Thousands of companies have utilized Userlike's communication platform to ensure that their growing communication channels are managed efficiently by bleeding-edge technology.

Communication management systems by Userlike

Userlike’s platform service allows the management of both chatbot-based and operator-based communications over channels like Facebook chats, WhatsApp, SMS, and Telegrams. A Userlike plugin can also be integrated into the business’s webpage to manage communicative interactions with visiting customers.

With a very diverse feature set, Userlike allows businesses to boost customer loyalty while allowing them to collect and analyze actionable data. Integrations can be done with digital CRM platforms to increase the efficacy of communications, along with analytics platforms like Google Analytics for all data analysis purposes.

Vast feature set

Userlike features a variety of modules to cater to every part of the communication process. For websites, business users can easily design the most attractive chat windows that can be used to engage the users, while chatbot scripts can be customized and integrated into any channel for better resource handling.

Operator-based channels can also be customized in such a manner so that every operator is tied to a certain customer profile. These profiles are dynamically created by Userlike’s platform based on collected data. This data can also be used to analyze the likes and dislikes of a certain target audience for better business decisions.

Smarter, data-driven chats

Userlike, as mentioned above, allows the collection of data for several purposes. Every chat with a customer produces data about that customer, particularly and about the demographic that the customer belongs to.

The data can be utilized to make the communication systems even more efficient by pointing out any flaws in the system or by giving insights on any required modifications for load management.

Top Features

General Features
  • Secured Data
  • User Defined Chat
  • Report Analysis
  • Chat History
  • Control Chat Functions
  • Customised Chat Box
  • Single Click Invitation
  • Analyze Performance
  • Team Support
  • Instant Conversion
  • Offline Messages
  • Easy Installation
Product Feature
  • Web Visitor URL tracking
  • Chopping Cart Tracking
  • Social Media Connector
  • Feedback From Visitor
  • Mobile Support
  • Chat Routing
  • Departmental Routing
  • Offline Messaging

Company Information

Company Name: Userlike UG

Founded In: 2011

Address: Deisterweg 7, Köln, Germany

Facebook ID: userlike

Twitter ID: userlike