Zendesk

By: Zendesk, Inc

Zendesk is a customer service and support ticket software that helps to build closer relationship with your customers. It features email ticketing, knowledge base, pre-built apps, satisfaction surveys, communities, custom domain, time tracking, custom reports and dashboards, multi-brand support, success program, and more. It offers five pricing options: Starter, Regular, Plus, Enterprise, and Enterprise Elite. The platform allows hundreds of integration from chat and crm to eCommerce software. The company recently also launched other services like Freshservice for IT Help desk and Mobihelp for in-app mobile support.

Based on 180 votes

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Zendesk

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Zendesk Quick Info

Zendesk is a software company that creates integrated CRM suites for businesses of any size. Their suites are designed to be all-comprising and adaptable for several CRM-related tasks. Also, the software can be connected with several types of marketing and sales channels, which enables companies to check their statistics and manage them more efficiently, all from one place.

There are several platforms in the suite, each used for different purposes like telephony management, SMS marketing, and analytics. All-in-all, Zendesk is one of the best digital CRM and helpdesk management software available in the industry.

Fluid and efficient customer service made possible through Zendesk

Good customer service is essential not only for retaining customers but also for customer loyalty and word-of-mouth marketing. Through Zendesk, organizations can utilize the full power of the cloud in order to enhance their customer management systems and drastically improve customer relations.

The Zendesk suite can be used for business automation and communication management through several channels, along with helping corporations with lead gathering and management. The helpdesk can also be integrated with lead generation platforms, to connect any new potential lead through the digital marketing channels automatically and convert them into a loyal customer.

Utilizing CRM-generated data for ultimate success

Since there are so many inquiries and responses generated every day, it is inevitable that there are huge amounts of data generated about user behavior, which can be easily utilized through Zendesk for optimum customer relational results. Through these data, companies can also gather feedback about the good-and-bad aspects of their platforms and services, which is always imperative for improvement.

Turning visitors into customers using effective and timely communication

It is very easy to lose potential customers, but with Zendesk, it is even easier to gain customers. Using the communications module, businesses can approach the customer at the most crucial moment, i.e. when they are looking around at the products and services displayed on the website. At these times, if an operator can effectively solve the problem of the visitor, they can easily turn into a customer. Zendesk achieves this using a powerful real-time chat engine, along with a special AI search bot that allows visitors to get an answer to their query instantly.

Top Features

Insights
  • Drive Changes
  • Gaining Greater Context
  • Picture at a Glance
  • Tap into Industry Benchmarks
  • Managing Backlog
  • Boosting Performance
  • Managing Agents
  • Understanding Ticket Lifecycle
  • Engaging Customers
Embeddables
  • iOS and Android App
  • Intuitive
  • Fully Customizable
  • Contextual
Zopim Chat
  • Proactive Engagement
  • Customer Convenience
  • Agent Productivity
  • Productivity Tools
  • Customer Information
  • Agent Collaboration
Zendesk Voice
  • Easy to Setup
  • Seamlessly Integrated
  • Call Transcription
  • Agent Forwarding
  • Plug and Play
Integrations and Apps
  • Analytics and Reporting
  • Time Tracking
  • Zendesk Labs
  • Apps Integration

Company Information

Company Name: Zendesk, Inc

Founded In: 2007

Address: 1019 Market St, San Francisco, USA

Facebook ID: zendesk

Twitter ID: zendesk

Specifications

Ideal For
  • Small Business
  • Mid Sized Business
  • Enterprises
Pricing Model
  • Free Trial
  • Subscription
Deployment
  • Cloud

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