Zoho SalesIQ

By: Zoho Corporation Pvt. Ltd.

Zoho SalesIQ is a live chat software that helps track and engage website visitors by providing critical information, like geolocation, web path, and referrers. The software enables companies to see where visitors are coming from and monitor visitor activity on the website to engage them without unsettling their browsing experience. SalesIQ CRM data can be used to prioritize visitors in real-time to proactively initiate rule-based chat conversations.

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Zoho SalesIQ

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Zoho SalesIQ Quick Info

With the emergence of online sales tools, the process of selling both online and offline has assumed a more targeted and organized approach. Teams work around sales software and go about executing their tasks systematically. This has also enabled organizations to measure and rate the performance of sales teams more accurately. ZOHO SalesIQ is one of those sales tools that has had a significant impact on the way organizations approach sales. The tool offers a variety of features that enable sales teams to consolidate their efforts and produce better sales revenues.

Track and engage features

The tool offers track and engages features that captivate the attention of users and assist sales teams in lead generation. Options like personalized chat, geolocating visitors, new leads identification, automatic chat translation, and visitor footprint tracking enable users to identify potential leads and put them into the sales funnel. The features also help users in identifying return customers and offer them attractive offers to increase sales volume per customer. Apart from these, the tool also has a Live Chat Software on offer.

The Live Chat Software

The software offers options like chatbox customization and real-time traffic monitoring to help teams better engage with leads. It also offers analytics options that help users leverage the power of data to decide on the further course of communication with leads. Additionally, the tool offers features that help users to organize leads into groups based on their interests and recent activity in the sales funnel. The users can classify them as hot, warm or cold and proceed with the sales pitch accordingly. This helps users in channelizing their efforts towards the leads that have the highest probability of conversion.

Automation and integration options

The tool also offers features that allow users to automate several tasks. For instance, users can use bots to initially interact with the customers and collect primary data like name and email id. The bots are also capable of indexing this data into the customer database. Once the data is received, a member of the sales team can be assigned to nurture the lead and help him progress to the next phase of the sales funnel. In addition to these features, the tool also offers integration options with several other online tools like Weebly, Joomla, and Wix.

Top Features

General Features
  • - Real time Chat
  • Visitor Info
  • Track visitor Location
  • Targeted Messages
  • Personalized Chat
  • Proactive Chat
  • Interactive Email Campaign
  • Traffic Monitoring
  • Customised Chat Window
  • Software Integration
Product Feature
  • Differentiate Visitor
  • Actionable Analytics
  • Pro-Active Triggers
  • Previous Interactions
  • Assign Follow Up
  • Canned Responses
  • Chat departments
  • Prebuilt Reports
  • Real Time Training
  • Team monitoring
  • Any Mobile Chat

Company Information

Company Name: Zoho Corporation Pvt. Ltd.

Founded In: 1996

Address: DLF IT Park, Block 7, Ground floor, No. 1/124, Shivaji Garden, Chennai, India

Facebook ID: zoho

Twitter ID: zoho