Customer Feedback & Satisfaction

Measuring customer satisfaction level toward your business is important to keep your customers’ loyalty and trust. You can grow your business only if you can keep your customer feedback level on the positive scale. Thus, gathering customer feedback periodically is important to help measure your business performance, so that you can fix any mistakes and improve the quality of your products and services in a timely manner. Customer Feedback and Satisfaction Software helps you to gather customer feedback and measure your customer satisfaction automatically and monitor the result in real time.

These are some of the best customer feedback and satisfaction software that you can use for your business: 

1

UserVoice

Provides feedback and online helpdesk software that helps you to grow and keep your customers. It features idea categories, user traits, idea status messages, private...

By: UserVoice, Inc.

2

GetSatisfaction

Provides online community forum software designed specifically to gather customer feedback. It features self-service customer support, gamification, case configuration, built-in search engine optimization, language localization,...

By: Get Satisfaction, Inc.

3

WebEngage

Provides an on-site customer engagement suite that allows you to gather feedback and customer insights on your website with push notifications. It features customizable forms,...

By: Webklipper Technologies Pvt Ltd

4

GetFeedback Online Surveys

Provides online survey software that allows you to create engaging online surveys in minutes and see the result in real-time. It features mobile-ready surveys, quick...

By: GetFeedback, Inc.

5

UserEcho

Provides online customer support solutions that include ticketing service, live chat, knowledge base, and forum. It features comprehensive analytics, user satisfaction, custom logo and colors,...

By: UserEcho, LLC.

6

Qualtrics Site Intercept

Provides website feedback survey and forms that allow you to capture value from your website visitors. It features branded and dynamic message, visitor targeting, Adobe...

By: Qualtrics, LLC

7

OpinionLab

Provides website feedback software that helps to boost your customer loyalty and satisfactions. It features context-rich data, opt-in model for website and mobile, mobile-optimized surveys,...

By: OpinionLab Inc.

8

Kampyle

Provides customer feedback software designed for the digital enterprise. It features comprehensive consumer insights, multiple channels, feedback invitations, actionable suggestions, lead generation, feedback-based A/B testing,...

By: Kampyle LTD.

9

Usabilla

Provides the standard user feedback system that you can use for websites, apps, and emails. It features screenshot functionality, target surveys, usability metrics, intelligent reporting,...

By: Usabilla B.V.

10

Qualaroo

Provides voice of customer survey software that allows you to get customer insights and grow your business. It features user-friendly reporting, desktop surveys, exit surveys,...

By: Qualaroo, Inc.

11

UsabilityTools Voice of Customer

Provides the voice of customer and customer feedback software that allows you to get real-time feedback from your customers. It features card sorting, web testing,...

By: Cogision Sp. Z O.o.

12

Usersnap

Provides visual bug tracker software designed for web projects that allows you to collect bug report feedback from your users. It features feedback widgets, bug...

By: Usersnap GmbH

13

Client Heartbeat Survey Tool

Provides customer satisfaction software that allows you to measure customer satisfaction and identify unhappy customers. It features unlimited surveys, company branding, CRM syncing, API accounts,...

By: Client Heartbeat Pty Ltd.

14

UserReport

Provides free and easy-to-use online survey creation software that allows you to gather user feedback and data easily. It features online survey, feedback forum, user...

By: UserReport

15

Promoter.io

Provides net promoter score and customer loyalty management software that allows you to increase renewals and grow your business. It features quick campaign creation, unlimited...

By: Promoter.io Inc.

16

Survicate

Provides customer feedback software that allows you to conduct targeted insight surveys and improve your business results. It features lead capture forms, custom segment targeting,...

By: Survicate sp. z o.o.

17

UseResponse

Provides feedback, help desk, and knowledge base software that allows you to gather ideas and feedback from your customers. It features self-service community, email requests,...

By: USWebStyle, Inc

18

Zinputs

Zinputs is a Widget and Micro Content Management platform that allows your Customer to provide feedback specifically about any part of website. Users don’t need...

By: Sentience

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