Help Desk Software

The help desk software can help to improve communication with clients and customers through effective support tickets, KB and many advanced options to automate support system. These software comes with many assignment rules, multiple user seats,  re-assignments, gamification and more. Below are all the leading products in the market.

1

Freshdesk

Freshdesk offers a best-in-class help desk solution that helps to give your customers the best support. It features email ticketing, canned responses, automatic solution suggestion,...

By: Freshdesk Inc.

2

LiveAgent

LA Desk (LiveAgent Desk) is a multi-channel help desk and live chat software, with all-in-one support ticket system. It features universal inbox, ticketing, hybrid ticket...

By: Quality Unit, s.r.o.

3

Zendesk

Zendesk is a customer service and support ticket software that helps to build closer relationship with your customers. It features email ticketing, knowledge base, pre-built...

By: Zendesk, Inc

4

Desk.com

Desk.com is a help desk support ticket software designed for growing businesses. It features case management, multi-channel support, mobile app, self-service support, Desk Connect, open...

By: salesforce.com, inc.

5

Help Scout

Help Scout is a support ticketing system that can be used by various industries: software business, online retailers, and online services. It features unlimited mailboxes,...

By: Brightwurks, Inc.

6

Kayako

Kayako is a customer support and live chat software that allows you to keep all customer conversations in one platform: email, live chat, web, and...

By: Kayako Ltd.

7

Groove

Groove is a simple online help desk software that helps to provide personal support for your customers. It features ticket assignments, private notes, ticket statuses,...

By: Groove Networks, LLC.

8

Spiceworks

Spiceworks is an IT help desk software that helps to solve your internal IT issues quickly. It allows you to manage your network, run an...

By: Spiceworks Inc.

9

LiveHelpNow

LiveHelpNow provides help desk and live chat software for customer service. It allows you to know more about your customers, increase sales, integrate with third-party...

By: LiveHelpNow LLC.

10

osTicket

osTicket is a support ticket system with a cloud hosting service. It features custom text fields, rich-text HTML, ticket filters, help topics, agent collision avoidance,...

By: Enhancesoft LLC

11

Zoho Support

Zoho Support is an online customer support solution and help desk software that helps you to focus more on your customer’s happiness. It features scheduled...

By: Zoho Corporation Pvt. Ltd.

12

LiveZilla

LiveZilla is an online ticketing, live chat and help desk software with full email integration and social media apps. It features live chats, ticket system...

By: LiveZilla GmbH

13

HappyFox

HappyFox is a help desk, customer support, and support ticket software that helps you to provide exceptional support for your customers. It features ticket categories,...

By: HappyFox Inc.

14

Parature

Parature is Microsoft’s customer service software that helps your business to create an amazing customer experience. It provides various advantages, including 100% cloud, quick deployment,...

By: Microsoft Corporation

15

Tender Support

Tender Support is a customer support software that consists of help desk, forums, and knowledge base. It features email support, knowledge base, community forums, canned...

By: Once Upon A Time Productions, LLC

16

Rhino Support

Rhino Support is a help desk and customer support software designed to save you time. It features instant live chat, unlimited agents, single site manager,...

By: Rhino Support LLC

17

HESK

HESK is a help desk software with an all-in-one solution. It features support ticket submission, staff communication, ticket status, settings management, CMDB, live chat, mobile...

By: Klemen Stirn s.p.

18

JitBit

JitBit is a hosted help desk and ticketing software, with an on-premise option. It features unlimited agents, storage space for attachments, SSL connection, your own...

By: Jitbit LP

19

Samanage

Samanage is a cloud-based help desk and IT asset management software that helps you to provide faster service to your customers. It features service desk,...

By: Samanage Ltd.

20

Casengo

Casengo is a customer service software that helps to keep your customers happy. It features multi-channel customer service, multi-brand support, easy email management, customer history,...

By: Casengo B.V.

21

Mojo Helpdesk

Mojo Helpdesk is a simple help desk software that helps you to stay productive and organized. It features all-in-one help desk, ticket management, information security,...

By: Metadot Corporation

22

SupportBee

SupportBee is a help desk and customer support software designed to manage your customer support email easily. It features effective ticket states, auto-refreshing lists, HTML...

By: SupportBee Inc.

23

Reamaze

Reamaze is a help desk platform for websites and apps, which helps to make your customer conversations easier. It features embeddable snippets, multi-brand support, unlimited...

By: Lantirn Incorporated

24

SysAid

SysAid is a help desk software and ticketing system with one service deck. It features ticket management, ITIL package, flexibility, knowledge base, self-service portal, automation,...

By: SysAid Technologies Ltd.

25

DeskPRO

DeskPRO is the help desk platform for modern organizations. It features tickets and email, apps and API, live chat, knowledge base and portal, CRM, ticket...

By: DeskPRO Ltd.

26

TeamSupport

TeamSupport is a business to business customer support and help desk software that helps to improve your customer service. It features customer management, ticket management,...

By: Teamsupport LLC

27

H2Desk

H2Desk is a simple help desk and customer service software that helps to improve your customer service operations. It features custom ticket fields, automatic email-to-ticket...

By: Innovative Cyber Solutions, Inc.

28

IssueTrak

IssueTrak is a help desk support software with scalability that meets any business needs. It features workflow and task management, email notifications, organization and group...

By: IssueTrak, Inc.

29

Track-It

Track-It Is an affordable and reliable help desk software, with asset management control. It features IT help desk, facilities management, HR management, asset management, change...

By: BMC Software, Inc.

30

HelpSpot

HelpSpot is an enterprise help desk software with a web-based platform that is scalable based on your business needs. It features email management, real-time help...

By: UserScape, Inc.

31

Vision Helpdesk

Vision Helpdesk is latest technology Help desk and Service desk software offering you some unique features like multi-company satellite help desk, ITIL/ ITSL Service desk...

By: Vision Helpdesk

32

ProProfs Help Desk

ProProfs Help Desk is a customer service tool that allows agents to efficiently track and resolve end-user queries and requests. Our help desk ticketing system...

By: ProProfs

Help Desk Software Buying Guide

The best way to grow your business is to provide the best support for your customers. But, traditional email support may not be enough for you to manage all the customers' inquiries that come your way. For this, you need a better solution that will help you to manage your customers' inquiries in the best way, as well as give them the maximum satisfaction with your service.

Choosing the best help desk software for your business is not an easy thing to do, since there are a lot of help desk services available on the market today. They offer competitive pricing plan, with top-notch features that will ensure easy management for your customer support team. So, how can you choose the one that will give you the best customer satisfaction? Here are some factors that you need to consider.

Full Integration With All Platforms

Not all customers will choose to contact you via email. Some of them will choose to contact you via live chat for faster response, and some others may choose to contact you by phone or via social media. A good help desk software will provide you with a full integration feature for all platforms, which means that you can manage all the communications that come to you from multiple platforms in one dashboard. This will ensure easy management for all your customer conversations, which will allow you to respond to their inquiries faster as well.

Pricing Plan Per Agent Or Per Service

Some help desk services will provide a pricing plan per service instead of per agent, and most of them will provide a per-agent pricing plan. The difference can be really great if you have a lot of agents in your support team. If you use a help desk software that charges per agent monthly, you will end up spending a lot of money for that software. But, if you choose a service that provides a per service pricing plan, you can use unlimited number of agents without any additional cost, which will be cheaper for your business.

Services like FreshDesk also allows day pass option where you can buy one day pass in case of spike in user requests. This is easy yet affordable way to scale support without paying full month fees for the agents.

Easy Ticket Management

A good help desk service will provide an easy ticket management for your account, which will allow you to manage and organize all the support tickets in whatever way you prefer. You should be able to tag, categorize, and assign your support tickets for easier organization within your customer service team. There are other ticket management features that you can expect from a good help desk software, such as merging tickets, managing attachment, creating a canned response, and more.

Brandable Knowledge Base

Most help desk services will allow you to create a knowledge base for your business, but not all of them will be brandable. The benefit of having a brandable knowledge base is that you will be able to present your help center or customer support center in a professional way. By using a non-branded knowledge base, you will not be able to personalize your help center, and your customers will also not be able to really trust the information that is written there. Thus, for the best experience, you should choose a good help desk software that will allow you to create a brandable knowledge base at no additional cost to you.

Conclusion

How can you find the best help desk software for your business? Those factors can help you to determine the best service to use, as well as to ensure the maximum customer satisfaction that you can get from such service. Generally, the service that offers full integration, affordable price, easy ticket management, and brandable knowledge base is the best service that you can pick among many similar services that are available on the market today. By using a high quality customer support system for your business, you will be able to ensure the best communication between your business and your customers, and once you take care of this, you will be able to grow your business over time.

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