Help Desk Software

The help desk software can help to improve communication with clients and customers through effective support tickets, KB and many advanced options to automate support system. These software comes with many assignment rules, multiple user seats,  re-assignments, gamification and more. Below are all the leading products in the market.

1

Zendesk

Zendesk is a customer service and support ticket software that helps to build closer relationship with your customers. It features email ticketing, knowledge base, pre-built...

By: Zendesk, Inc

2

Freshdesk

Freshdesk offers a best-in-class help desk solution that helps to give your customers the best support. It features email ticketing, canned responses, automatic solution suggestion,...

By: Freshdesk Inc.

3

LiveAgent

LA Desk (LiveAgent Desk) is a multi-channel help desk and live chat software, with all-in-one support ticket system. It features universal inbox, ticketing, hybrid ticket...

By: Quality Unit, s.r.o.

4

Desk.com

Desk.com is a help desk support ticket software designed for growing businesses. It features case management, multi-channel support, mobile app, self-service support, Desk Connect, open...

By: salesforce.com, inc.

5

Help Scout

Help Scout is a support ticketing system that can be used by various industries: software business, online retailers, and online services. It features unlimited mailboxes,...

By: Brightwurks, Inc.

6

Kayako

Kayako is a customer support and live chat software that allows you to keep all customer conversations in one platform: email, live chat, web, and...

By: Kayako Ltd.

7

Groove

Groove is a simple online help desk software that helps to provide personal support for your customers. It features ticket assignments, private notes, ticket statuses,...

By: Groove Networks, LLC.

8

Spiceworks

Spiceworks is an IT help desk software that helps to solve your internal IT issues quickly. It allows you to manage your network, run an...

By: Spiceworks Inc.

9

LiveHelpNow

LiveHelpNow provides help desk and live chat software for customer service. It allows you to know more about your customers, increase sales, integrate with third-party...

By: LiveHelpNow LLC.

10

osTicket

osTicket is a support ticket system with a cloud hosting service. It features custom text fields, rich-text HTML, ticket filters, help topics, agent collision avoidance,...

By: Enhancesoft LLC

11

Zoho Support

Zoho Support is an online customer support solution and help desk software that helps you to focus more on your customer’s happiness. It features scheduled...

By: Zoho Corporation Pvt. Ltd.

12

LiveZilla

LiveZilla is an online ticketing, live chat and help desk software with full email integration and social media apps. It features live chats, ticket system...

By: LiveZilla GmbH

13

HappyFox

HappyFox is a help desk, customer support, and support ticket software that helps you to provide exceptional support for your customers. It features ticket categories,...

By: HappyFox Inc.

14

Parature

Parature is Microsoft’s customer service software that helps your business to create an amazing customer experience. It provides various advantages, including 100% cloud, quick deployment,...

By: Microsoft Corporation

15

Tender Support

Tender Support is a customer support software that consists of help desk, forums, and knowledge base. It features email support, knowledge base, community forums, canned...

By: Once Upon A Time Productions, LLC

16

Rhino Support

Rhino Support is a help desk and customer support software designed to save you time. It features instant live chat, unlimited agents, single site manager,...

By: Rhino Support LLC

17

HESK

HESK is a help desk software with an all-in-one solution. It features support ticket submission, staff communication, ticket status, settings management, CMDB, live chat, mobile...

By: Klemen Stirn s.p.

18

JitBit

JitBit is a hosted help desk and ticketing software, with an on-premise option. It features unlimited agents, storage space for attachments, SSL connection, your own...

By: Jitbit LP

19

Samanage

Samanage is a cloud-based help desk and IT asset management software that helps you to provide faster service to your customers. It features service desk,...

By: Samanage Ltd.

20

Casengo

Casengo is a customer service software that helps to keep your customers happy. It features multi-channel customer service, multi-brand support, easy email management, customer history,...

By: Casengo B.V.

21

Mojo Helpdesk

Mojo Helpdesk is a simple help desk software that helps you to stay productive and organized. It features all-in-one help desk, ticket management, information security,...

By: Metadot Corporation

22

SupportBee

SupportBee is a help desk and customer support software designed to manage your customer support email easily. It features effective ticket states, auto-refreshing lists, HTML...

By: SupportBee Inc.

23

Reamaze

Reamaze is a help desk platform for websites and apps, which helps to make your customer conversations easier. It features embeddable snippets, multi-brand support, unlimited...

By: Lantirn Incorporated

24

SysAid

SysAid is a help desk software and ticketing system with one service deck. It features ticket management, ITIL package, flexibility, knowledge base, self-service portal, automation,...

By: SysAid Technologies Ltd.

25

DeskPRO

DeskPRO is the help desk platform for modern organizations. It features tickets and email, apps and API, live chat, knowledge base and portal, CRM, ticket...

By: DeskPRO Ltd.

26

TeamSupport

TeamSupport is a business to business customer support and help desk software that helps to improve your customer service. It features customer management, ticket management,...

By: Teamsupport LLC

27

H2Desk

H2Desk is a simple help desk and customer service software that helps to improve your customer service operations. It features custom ticket fields, automatic email-to-ticket...

By: Innovative Cyber Solutions, Inc.

28

IssueTrak

IssueTrak is a help desk support software with scalability that meets any business needs. It features workflow and task management, email notifications, organization and group...

By: IssueTrak, Inc.

29

Track-It

Track-It Is an affordable and reliable help desk software, with asset management control. It features IT help desk, facilities management, HR management, asset management, change...

By: BMC Software, Inc.

30

HelpSpot

HelpSpot is an enterprise help desk software with a web-based platform that is scalable based on your business needs. It features email management, real-time help...

By: UserScape, Inc.

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