Help Desk Software

The help desk software can help to improve communication with clients and customers through effective support tickets, KB and many advanced options to automate support system. These software comes with many assignment rules, multiple user seats,  re-assignments, gamification and more. Below are all the leading products in the market.

1

Freshdesk

By: Freshdesk Inc. From USA

Founded In: 2010, Web Visibility: 75.13%

2

LiveAgent

By: Quality Unit, s.r.o. From Spain

Founded In: 2005, Web Visibility: 43.88%

3

Zendesk

By: Zendesk, Inc From USA

Founded In: 2007, Web Visibility: 86.25%

4

Desk.com

By: salesforce.com, inc. From USA

Founded In: 1999, Web Visibility: 69.75%

5

Help Scout

By: Brightwurks, Inc. From USA

Founded In: 2005, Web Visibility: 56.75%

6

Kayako

By: Kayako Ltd. From UK

Founded In: December 11, 2001, Web Visibility: 69.25%

7

Groove

By: Groove Networks, LLC. From USA

Founded In: April 4, 2011, Web Visibility: 40.00%

8

Spiceworks

By: Spiceworks Inc. From USA

Founded In: 2006, Web Visibility: 74.13%

9

LiveHelpNow

By: LiveHelpNow LLC. From USA

Founded In: 2003, Web Visibility: 57.75%

10

osTicket

By: Enhancesoft LLC From USA

Founded In: 2012, Web Visibility: 59.63%

11

Zoho Support

By: Zoho Corporation Pvt. Ltd. From India

Founded In: 1996, Web Visibility: 73.50%

12

LiveZilla

By: LiveZilla GmbH From Germany

Founded In: January 1, 2009, Web Visibility: 51.50%

13

HappyFox

By: HappyFox Inc. From USA

Founded In: 2011, Web Visibility: 52.13%

14

Parature

By: Microsoft Corporation From USA

Founded In: April 4, 1975, Web Visibility: 55.25%

15

Tender Support

By: Once Upon A Time Productions, LLC From USA

Founded In: 2008, Web Visibility: 42.50%

16

Rhino Support

By: Rhino Support LLC From USA

Founded In: 2011, Web Visibility: 43.00%

17

HESK

By: Klemen Stirn s.p. From Slovenia

Founded In: 2005, Web Visibility: 44.50%

18

JitBit

By: Jitbit LP From UK

Founded In: 2004, Web Visibility: 41.00%

19

Samanage

By: Samanage Ltd. From USA

Founded In: 2007, Web Visibility: 38.27%

20

Casengo

By: Casengo B.V. From Netherlands

Founded In: October 1, 2011, Web Visibility: 49.75%

21

Mojo Helpdesk

By: Metadot Corporation From USA

Founded In: April 2006, Web Visibility: 34.94%

22

SupportBee

By: SupportBee Inc. From India

Founded In: September 19, 2010, Web Visibility: 29.94%

23

Reamaze

By: Lantirn Incorporated From USA

Founded In: June 1, 2012, Web Visibility: 27.83%

24

SysAid

By: SysAid Technologies Ltd. From USA

Founded In: 2002, Web Visibility: 55.25%

25

DeskPRO

By: DeskPRO Ltd. From UK

Founded In: 2001, Web Visibility: 35.38%

26

TeamSupport

By: Teamsupport LLC From USA

Founded In: 2008, Web Visibility: 29.06%

27

H2Desk

By: Innovative Cyber Solutions, Inc. From USA

Founded In: April 2004, Web Visibility: 26.32%

28

IssueTrak

By: IssueTrak, Inc. From USA

Founded In: October 23, 2008, Web Visibility: 35.88%

29

Track-It

By: BMC Software, Inc. From USA

Founded In: 1980, Web Visibility: 32.88%

30

HelpSpot

By: UserScape, Inc. From USA

Founded In: 2004, Web Visibility: 29.25%

31

Vision Helpdesk

By: Vision Helpdesk From India

Founded In: 07/16/2007,

32

ProProfs Help Desk

By: ProProfs From United States

Help Desk Software Buying Guide

The best way to grow your business is to provide the best support for your customers. But, traditional email support may not be enough for you to manage all the customers' inquiries that come your way. For this, you need a better solution that will help you to manage your customers' inquiries in the best way, as well as give them the maximum satisfaction with your service.

Choosing the best help desk software for your business is not an easy thing to do, since there are a lot of help desk services available on the market today. They offer competitive pricing plan, with top-notch features that will ensure easy management for your customer support team. So, how can you choose the one that will give you the best customer satisfaction? Here are some factors that you need to consider.

Full Integration With All Platforms

Not all customers will choose to contact you via email. Some of them will choose to contact you via live chat for faster response, and some others may choose to contact you by phone or via social media. A good help desk software will provide you with a full integration feature for all platforms, which means that you can manage all the communications that come to you from multiple platforms in one dashboard. This will ensure easy management for all your customer conversations, which will allow you to respond to their inquiries faster as well.

Pricing Plan Per Agent Or Per Service

Some help desk services will provide a pricing plan per service instead of per agent, and most of them will provide a per-agent pricing plan. The difference can be really great if you have a lot of agents in your support team. If you use a help desk software that charges per agent monthly, you will end up spending a lot of money for that software. But, if you choose a service that provides a per service pricing plan, you can use unlimited number of agents without any additional cost, which will be cheaper for your business.

Services like FreshDesk also allows day pass option where you can buy one day pass in case of spike in user requests. This is easy yet affordable way to scale support without paying full month fees for the agents.

Easy Ticket Management

A good help desk service will provide an easy ticket management for your account, which will allow you to manage and organize all the support tickets in whatever way you prefer. You should be able to tag, categorize, and assign your support tickets for easier organization within your customer service team. There are other ticket management features that you can expect from a good help desk software, such as merging tickets, managing attachment, creating a canned response, and more.

Brandable Knowledge Base

Most help desk services will allow you to create a knowledge base for your business, but not all of them will be brandable. The benefit of having a brandable knowledge base is that you will be able to present your help center or customer support center in a professional way. By using a non-branded knowledge base, you will not be able to personalize your help center, and your customers will also not be able to really trust the information that is written there. Thus, for the best experience, you should choose a good help desk software that will allow you to create a brandable knowledge base at no additional cost to you.

Conclusion

How can you find the best help desk software for your business? Those factors can help you to determine the best service to use, as well as to ensure the maximum customer satisfaction that you can get from such service. Generally, the service that offers full integration, affordable price, easy ticket management, and brandable knowledge base is the best service that you can pick among many similar services that are available on the market today. By using a high quality customer support system for your business, you will be able to ensure the best communication between your business and your customers, and once you take care of this, you will be able to grow your business over time.

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