Live Chat Software

Live help apps and software can instantly improve conversion rate. These software monitor visitor's activity and behavior and some of them even send proactive invite based on some triggers if visitors need any help. Modern applications also offer features such as department transfer, file sharing, automated invites and much more.

Below are some of the leading software available to choose from.

1

LiveChat

By: LiveChat, Inc. From USA

Founded In: 2002, Web Visibility: 68.13%

2

Olark

By: Habla, Inc. From USA

Founded In: 2008, Web Visibility: 68.13%

3

Zopim

By: Zopim Technologies Pte Ltd From Singapore

Founded In: 2007, Web Visibility: 65.63%

4

Boldchat

By: LogMeIn, Inc. From USA

Founded In: 2003, Web Visibility: 63.00%

5

ProvideSupport

By: Provide Support LLC From USA

Founded In: 2003, Web Visibility: 68.75%

6

Tawk.to

By: tawk.to ltd. From Latvia

Founded In: 2014, Web Visibility: 41.31%

7

Kayako Engage

By: Kayako Ltd. From India

Founded In: 2001, Web Visibility: 69.63%

8

Comm100 LiveChat

By: Comm100 Network Corporation From Canada

Founded In: 2009, Web Visibility: 64.88%

9

PureChat

By: Pure Chat Inc From USA

Founded In: 2014, Web Visibility: 41.35%

10

ClickDesk

By: ClickDesk, Corp. From India

Founded In: 2011, Web Visibility: 45.12%

11

My LiveChat

By: CuteSoft Components Inc. From Canada

Founded In: 2011, Web Visibility: 30.09%

12

SnapEngage

By: SnapEngage, LLC From USA

Founded In: 2008, Web Visibility: 48.88%

13

Zoho SalesIQ

By: Zoho Corporation Pvt. Ltd. From India

Founded In: 1996, Web Visibility: 76.38%

14

Velaro Live Chat

By: Velaro, Inc. From USA

Founded In: 2001, Web Visibility: 47.38%

15

Live2Support

By: Live2Support Pvt. Ltd. From USA

Founded In: 2003, Web Visibility: 49.63%

16

Website Alive

By: AYU Technology Solutions, LLC From USA

Founded In: 2004, Web Visibility: 45.63%

17

LivePerson

By: LivePerson, Inc. From USA

Founded In: 1995, Web Visibility: 67.75%

18

Livezilla Chat

By: LiveZilla GmbH From Germany

Founded In: 2009, Web Visibility: 52.63%

19

mIOOT

By: Nee Software Solutions (P) Ltd From India

Founded In: 2003, Web Visibility: 25.08%

20

iAdvize

By: iAdvize SAS From France

Founded In: 2010, Web Visibility: 41.88%

21

HelponClick

By: HelpOnClick LLC. From USA

Founded In: 2012, Web Visibility: 53.50%

22

Subiz

By: Subiz.com From Vietnam

Founded In: 2013, Web Visibility: 40.56%

23

Tidio Chat

By: Tidio Ltd. From UK

Founded In: 2013, Web Visibility: 26.07%

24

Userlike

By: Userlike UG From Germany

Founded In: 2011, Web Visibility: 38.85%

25

VideoDesk

By: VideoDesk Inc From USA

Founded In: 2012, Web Visibility: 29.54%

26

WhosOn

By: Parker Software Inc. From USA

Founded In: 2007, Web Visibility: 33.50%

27

ChatNox

By: Tetrapod Software Inc. From Ireland

Founded In: 2014, Web Visibility: 18.63%

28

Smartsupp

By: Smartsupp.com, s.r.o. From Czech Republic

Founded In: 2012, Web Visibility: 31.19%

29

Jivochat

By: JivoSite, Inc. From USA

Founded In: 2012, Web Visibility: 36.00%

30

LiveAdmin

By: Dayana Networks Ltd From Canada

Founded In: 2008, Web Visibility: 23.93%

31

PhpLiveSupport

By: OSI Codes Inc. From US

Founded In: 2002, Web Visibility: 33.88%

32

LiveSupporti

By: Tachyonsoft Ltd

Founded In: 2012, Web Visibility: 15.94%

33

SYNCRO Website Chat

By: SYNCRO Website Chat From Canada

Founded In: 04 Apr 2015, Web Visibility: 15.04%

34

Lime Talk

By: Lime Inspirations

Web Visibility: 13.28%

To be successful today, organizations must use the power and reach of the Internet to market their products and gain visibility. If you own a website that sells a service or product, then more than ever you need to reach out to gain new customers as well as maintain great relationships with existing ones.

But is it enough to merely showcase your products and services on your website? Visitors to your website will often have questions for which they don’t want to call or send emails and wait endlessly for a response. This is where live chat software makes things easier for the customer as well as the merchandise or service provider. A well-trained and knowledgeable chat operator can not only provide answers instantly, but they can even help the company promote and sell a few of its products. Live chat software is therefore a win-win for both the buyer and the seller.

If your organization is looking to obtain live chat software to convert visitors into customers, or simply to help resolve their issues, then here are some basic guidelines to help you make a decision.

Customization

Customizing the layout and theme of your chat window to match the look and feel of your website is of utmost importance. The color and text along with the placement and size of the chat panel must be customizable. Though some software providers offer high-end customization, some knowledge of CSS may be necessary to incorporate the features in your chat window.

Chat triggers help you initiate chats automatically and respond to different groups of visitors in a particular manner. The ability to customize when and how these triggers operate can also help you provide a unique and impressionable end-user experience.

Real-Time Visitor Information

It’s impossible to chat with a visitor without having at least a little information about them. This becomes even more important when serving first-time visitors. A pre-chat survey lets you obtain their name, email and any other relevant information. However, to better understand their needs, it’s important to obtain real-time information about their location, pages visited, time on site, and where applicable, the products in the shopping cart. This information allows you to not only assist them better, but also to close a sale.

For returning customers, chat history and visitor information can help you wow your customers and gain their appreciation and loyalty. The ability to add a memo or note to a chat record can help agents know the customer’s exact needs and preferences when they visit again.   

Mobile Accessibility

Internet connectivity today has made it possible for people to conduct personal and business interactions on the move. Desktop applications can help customers browse casually in the comfort of their home. But for those who travel frequently, mobile accessibility is paramount. The live chat software must therefore be accessible on popular mobile platforms. This can also be useful to extend working hours for agents or have them telecommute occasionally.

Integrations

The ability to integrate your live chat software with third-party applications helps businesses streamline their operations. Your live chat software must, therefore, be compatible with some of the more popular CMS, Helpdesk, and CRM applications such as WordPress, Joomla, Zendesk, and Salesforce, to name a few.   

Chat Reports

Chat reports are a great way to measure how well your organization is managing its chat operations. Metrics such as number of chats initiated, number of chats failed, chat duration, etc. can help you decide on your future strategy with regards to how many agents you want to engage, and what are the best times to be active.

Other Important Features

To ensure optimal utilization of your chat resources, it’s important to consider some useful time-saving features. Shortcuts and canned messages help your chat agents respond quickly to commonly asked questions. File transfers and co-browsing also cut down on response times and help resolve your customer’s issues with the least possible fuss. If you have customers in different countries, it pays to have an automatic language translation feature which ensures that your customers can communicate in the language of their preference. An agent transfer feature may also be necessary, especially if yours is a multi-department business, or if you have different teams handling customer service and sales.    

Conclusion

Live chat software lets you add a personal touch to your customer relationship initiatives. There are a plethora of features and tools on offer, but it’s important to understand which of these will be most beneficial to your business and your customers. Most live chat software providers offer a short trial period. This is a great way to find one that best fits your own unique requirements.

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