Live Chat Software

Live help apps and software can instantly improve conversion rate. These software monitor visitor's activity and behavior and some of them even send proactive invite based on some triggers if visitors need any help. Modern applications also offer features such as department transfer, file sharing, automated invites and much more.

Below are some of the leading software available to choose from.

1

LiveChat

LiveChat provides real-time chat analytics and software solutions for e-commerce sales and support agents. It allows for simple communication between website owners and prospective buyers...

By: LiveChat, Inc.

2

Olark

Olark Live Chat is a real-time website chat solution that can integrate with Google Hangouts, Jabber, iChat, Adium, Pidgin, Skype and many more Instant Messaging...

By: Habla, Inc.

3

Zopim

Zopim is a live chat solution that aims to provide simple and affordable customer engagement tools that help businesses engage their website visitors. It offers...

By: Zopim Technologies Pte Ltd

4

Boldchat

Boldchat is a simple live chat service that permits smooth and secure engagements with potential customers and provides critical customer information on demand. It comes...

By: LogMeIn, Inc.

5

ProvideSupport

ProvideSupport is a Website Traffic Monitoring and Live Chat Software company. Their application offers features like monitoring visitors in real time with Geo-location tracking and...

By: Provide Support LLC

6

Tawk.to

Tawk To is a live chat app developed to enhance the customer engagement experience by enabling multiple websites and agents to collaborate in a unified...

By: tawk.to ltd.

7

Kayako Engage

Kayako is a digital customer care company that does chat and communications support for businesses around the world. With over 100+ analytics reporting features available...

By: Kayako Ltd.

8

Comm100 LiveChat

Comm100 LiveChat is a live support software that enables online businesses to connect with their website’s visitors in real time. Comm100 can be used by...

By: Comm100 Network Corporation

9

PureChat

PureChat offers live chat technologies for SMBs by making simple real-time support applications that are Android and iOS friendly. Their customizable profile pages allows visitors...

By: Pure Chat Inc

10

ClickDesk

ClickDesk is multi-channel live chat software that helps businesses connect with their website visitors via common Instant Messaging applications like Skype/Hangouts. They offer a single...

By: ClickDesk, Corp.

11

My LiveChat

My LiveChat is a customer support and sales tool for websites. It enables support agents and visitors to communicate with each other through a widget....

By: CuteSoft Components Inc.

12

SnapEngage

SnapEngage is a live chat solution that can be installed on any website and effortlessly be integrated into any CRM or Help Desk solution. The...

By: SnapEngage, LLC

13

Zoho SalesIQ

Zoho SalesIQ is a live chat software that helps track and engage website visitors by providing critical information, like geolocation, web path, and referrers. The...

By: Zoho Corporation Pvt. Ltd.

14

Velaro Live Chat

Velaro Live Chat software is a click-to-chat and click-to-call solution that allows website agents to communicate with visitors in real time. The software supports unlimited...

By: Velaro, Inc.

15

Live2Support

Live2Support is a live chat solution that provides robust customer communication system through a website widget that aims to drive sales, create new markets and...

By: Live2Support Pvt. Ltd.

16

Website Alive

Website Alive is a customer support and analytics company that provides live chat solutions to businesses to connect with customers in real-time. It has built...

By: AYU Technology Solutions, LLC

17

LivePerson

LivePerson is a customer engagement solution. It helps companies create long-lasting relationships with clients and measure valuable trends in real-time through a backend dashboard. The...

By: LivePerson, Inc.

18

Livezilla Chat

Livezilla is a Live Support and Help System that connects businesses to website visitors instantly. It offers an included real-time visitor monitoring feature that gives...

By: LiveZilla GmbH

19

mIOOT

mIOOT live chat software is a provider of live chat service that offers comprehensive customer support solutions. miOOT brings a range of features that aim...

By: Nee Software Solutions (P) Ltd

20

iAdvize

iAdvize is a multi-channel, real-time customer support solution that provides visitors with options like click-to-call and click-to-chat via a website or mobile application. It helps...

By: iAdvize SAS

21

HelponClick

HelponClick is a simple live chat solution that enables businesses to connect with website visitors through a live chat pop-up and provide real-time customer support....

By: HelpOnClick LLC.

22

Subiz

Subiz is a Live Chat software for e-commerce platforms through which a website owner can carry out multiple sales and support activities from a comprehensive...

By: Subiz.com

23

Tidio Chat

Tidio Chat is a simple and handy live chat solution for websites. The software offers various features, which enable operators to see who visits their...

By: Tidio Ltd.

24

Userlike

Userlike Live Chat is a SaaS solution that can be installed into any website. Website operators can choose to chat with the visitors in real-time...

By: Userlike UG

25

VideoDesk

VideoDesk is a cloud-based customer engagement platform that helps online businesses communicate with their website visitors, assist them with their queries and encourage transactions in...

By: VideoDesk Inc

26

WhosOn

WhosOn is a comprehensive software solution that encompasses Live Website Statistics, Prospect Detection, Live Web Analytics, Real Time Support, Live Visitor Chat and more. It...

By: Parker Software Inc.

27

ChatNox

ChatNox is a live chat software that lets support agents connect with website visitors and interact with them. Operators can resolve customer queries, provide unconditional...

By: Tetrapod Software Inc.

28

Smartsupp

Smartsupp is a live chat solution for e-commerce websites. It is a SaaS solution, which allows companies to connect with website visitors in real-time to...

By: Smartsupp.com, s.r.o.

29

Jivochat

Jivochat is a live chat solution that helps inquisitive website visitors clear their doubts by initiating a live chat with website operators. The software is...

By: JivoSite, Inc.

30

LiveAdmin

LiveAdmin is a live chat software that helps website owners connect with visitors and guide them during their stay, to qualify their needs and convert...

By: Dayana Networks Ltd

31

PhpLiveSupport

PhpLiveSupport enables real-time chat with website visitors. The software aims to improve customer relations, increase website sales, and expand methods of communication between businesses and...

By: OSI Codes Inc.

32

LiveSupporti

LiveSupporti is live chat service that allows website operators to connect with visitors and helps resolve visitor queries in real-time. The application offers various features...

By: Tachyonsoft Ltd

33

SYNCRO Website Chat

SYNCRO website chat to text software allows you to chat with your website visitors via your phone's text messaging software. Our website chat software does...

By: SYNCRO Website Chat

34

Lime Talk

Good widget chatting software for your website, which allows you to communicate with your potential clients easily. Full customization options allow you to make the...

By: Lime Inspirations

To be successful today, organizations must use the power and reach of the Internet to market their products and gain visibility. If you own a website that sells a service or product, then more than ever you need to reach out to gain new customers as well as maintain great relationships with existing ones.

But is it enough to merely showcase your products and services on your website? Visitors to your website will often have questions for which they don’t want to call or send emails and wait endlessly for a response. This is where live chat software makes things easier for the customer as well as the merchandise or service provider. A well-trained and knowledgeable chat operator can not only provide answers instantly, but they can even help the company promote and sell a few of its products. Live chat software is therefore a win-win for both the buyer and the seller.

If your organization is looking to obtain live chat software to convert visitors into customers, or simply to help resolve their issues, then here are some basic guidelines to help you make a decision.

Customization

Customizing the layout and theme of your chat window to match the look and feel of your website is of utmost importance. The color and text along with the placement and size of the chat panel must be customizable. Though some software providers offer high-end customization, some knowledge of CSS may be necessary to incorporate the features in your chat window.

Chat triggers help you initiate chats automatically and respond to different groups of visitors in a particular manner. The ability to customize when and how these triggers operate can also help you provide a unique and impressionable end-user experience.

Real-Time Visitor Information

It’s impossible to chat with a visitor without having at least a little information about them. This becomes even more important when serving first-time visitors. A pre-chat survey lets you obtain their name, email and any other relevant information. However, to better understand their needs, it’s important to obtain real-time information about their location, pages visited, time on site, and where applicable, the products in the shopping cart. This information allows you to not only assist them better, but also to close a sale.

For returning customers, chat history and visitor information can help you wow your customers and gain their appreciation and loyalty. The ability to add a memo or note to a chat record can help agents know the customer’s exact needs and preferences when they visit again.   

Mobile Accessibility

Internet connectivity today has made it possible for people to conduct personal and business interactions on the move. Desktop applications can help customers browse casually in the comfort of their home. But for those who travel frequently, mobile accessibility is paramount. The live chat software must therefore be accessible on popular mobile platforms. This can also be useful to extend working hours for agents or have them telecommute occasionally.

Integrations

The ability to integrate your live chat software with third-party applications helps businesses streamline their operations. Your live chat software must, therefore, be compatible with some of the more popular CMS, Helpdesk, and CRM applications such as WordPress, Joomla, Zendesk, and Salesforce, to name a few.   

Chat Reports

Chat reports are a great way to measure how well your organization is managing its chat operations. Metrics such as number of chats initiated, number of chats failed, chat duration, etc. can help you decide on your future strategy with regards to how many agents you want to engage, and what are the best times to be active.

Other Important Features

To ensure optimal utilization of your chat resources, it’s important to consider some useful time-saving features. Shortcuts and canned messages help your chat agents respond quickly to commonly asked questions. File transfers and co-browsing also cut down on response times and help resolve your customer’s issues with the least possible fuss. If you have customers in different countries, it pays to have an automatic language translation feature which ensures that your customers can communicate in the language of their preference. An agent transfer feature may also be necessary, especially if yours is a multi-department business, or if you have different teams handling customer service and sales.    

Conclusion

Live chat software lets you add a personal touch to your customer relationship initiatives. There are a plethora of features and tools on offer, but it’s important to understand which of these will be most beneficial to your business and your customers. Most live chat software providers offer a short trial period. This is a great way to find one that best fits your own unique requirements.

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