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Jive

Jive

By: Jive Communications, Inc.

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Overview

Provides cloud-based hosted VoIP and unified communication service with voice, data, messaging, and mobility solutions. It features visual dial plan editor, time-based routing, call park/pickup, unlimited call queues, multi-site compatibility, unlimited auto-attendant, unlimited extensions, free call recording, and more. The software is integrated with various platforms, including Salesforce, Zendesk, Oracle, Chrome, iOS, and Android.


Detailed Review

Pros

Scalable solution ideal for enterprise customers, Cloud platform on solid infrastructure.

Cons

Costly plans, May require hardware installation.

Overall

Jive provides a Fortune 500-level communication service that will help to organize all your business communications into one simple virtual phone system account.

Review

Jive virtual phone system is provided by Jive Communications, Inc., a cloud-based telecommunication company founded in 2006 and headquartered in Orem, Utah, United States. The mission of this company is to provide the highest-level cloud-based business VoIP services for enterprises, businesses, and institutions.
The good thing about this service is that it can be used by big companies that have more than 5000 employees.

All Features In One Simple Service

Jive provides the best features for business VoIP, which set the standard in the virtual phone systems worldwide. Once you set up your account with this service, you will get all the features in one simple service, unified for your convenience. There is a total of 82 features available in Jive, along with easy customization and unlimited usage tailored specifically for your business.

Jive has been rated as the highest-rated business VoIP service that any business can get, and this achievement has been kept by the company for years. This service offers the highest technology available in cloud communication for your business, with dedicated support that will always create the maximum satisfaction for you.

Real-time Call Flows Customization

You can customize all the features included in your Jive subscription without the need to call any technical support staff to help you. All the customization options are available in the web portal, which you can always customize easily any time. Once your changes have been made, you will see the changes in real time throughout your Jive communication system. This feature includes adding more extensions to your business phone number, configuring your auto-attendant feature, organize the call queue, and so on.

All in One Suite

You don’t need to pay any charges separately with Jive service. You get all the features you want, with unlimited use, and you get the bill in one invoice per month. This will allow you to save a lot of money in the communication department for your business. Thus, you will use and pay the service in a simple way, and more importantly, it will be cheaper as well.

Web Portal To Control Account

You can manage your Jive account easily via the web portal that is available once you’ve signed up for the service. The web portal will allow you to take control of all aspects of your virtual phone system, so that you can manage your account more easily just by logging in to your web portal. This will make it possible for you to manage your Jive account by yourself. Also, it will save a lot of time in managing your cloud communication account.

Advanced Call Analytics

The advanced call analytics will allow you to get the full picture about all the calls that you make and receive within the Jive environment. It means that you can always track any call that is done at a certain time, log the total call minutes, see who’s calling and who’s making a call, get the trends report for the usage of your employees, and so on. You can always pull out the analytics report anytime you want.

Complete Mobility

With Jive, it is possible for you to make and receive calls while you are on the go, which means that you can link your business phone number with your smartphone and receive calls from your customers wherever you are. You can also link the virtual phone system with your desktop or laptop computers.

Integration With Other Platforms

Jive can be fully integrated with other business software and applications that you already use, such as Salesforce, Zendesk, Oracle, Android, iOS, and Chrome. This will make it easier for you to use all the software in one simple environment that is simple and easily manageable.

Conclusion

Jive service provides the highest quality virtual phone system for your business, with simple management and billing to make it easier for you to use the service. However, it doesn’t have any fixed flat monthly pricing plans that you can choose upon sign up, so you will need to get in touch directly with the sales representative of Jive to get your price quote.

Top Features

Basic Features

  • Auto-Attendants
  • Call Analytics
  • Call Logs
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Conference Bridge
  • Conferencing (3-Way)
  • Corporate Directory On Phone
  • Fax To Email
  • Voicemail To Email

Call Management

  • Auto-Divert
  • Auto-Reject
  • Call Forwarding
  • Call History
  • Call Hold
  • Call Queues
  • Call Routing
  • Call Transfers
  • Call Waiting
  • Caller ID
  • Do Not Disturb,

Call Center

  • Agent Login
  • Hold Message
  • Hold Music
  • Call Spy
  • Call Recording

Phone Service

  • Cloud PBX
  • International Calling
  • Number Porting
  • Toll-Free Numbers
  • Local Numbers

Visibility

Overall Visibility Score 43.25

Score Influencers

  • Overall
  • Facebook
  • Twitter
  • Google Plus
  • Website Mentions
  • Estimated Visitors

Company Information

Company Name: Jive Communications, Inc.

Founded In: 2006

Address: 1275 West 1600 North, Suite 102, Orem, UT, USA

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