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RingCentral Office

RingCentral Office

By: RingCentral, Inc.

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Overview

Provides a complete cloud business phone system that offers functionality, reliability, and value. It features toll-free numbers, local numbers, international numbers, directory listings, auto-receptionist, music-on-hold, call reports, call monitoring, single sign-on, user templates, unlimited texts, and more. It offers various third-party integrations, including Box, Desk.com, Google, Office 365, Oracle Sales Cloud, and Salesforce.


Detailed Review

Pros

Offers a complete virtual phone system with a variety of features designed to meet the needs of any business with their communication and customer service department.

Cons

Some integrations available only to higher level plans,

Overall

RingCentral Office is a reliable virtual phone system service that will meet your business communication needs in the right way. With per-user pricing plan, you can always save your communication budget and use only what you need the most.

Review

RingCentral is a cloud telecommunication company established in 2003 and headquartered in San Mateo, California, USA. With over 300,000 customers relying on the service of RingCentral telecommunication, US and Canada-based businesses have been able to integrate all their communication environments into the cloud and bring their business into more productivity, while boosting their customer satisfaction.

Cloud PBX

Cloud PBX makes it easy for your business to manage your communication online, since it is a hosted service offered by RingCentral Office. With auto-receptionist, you will be able to greet your callers automatically once they reach your phone number, and direct them to the specific number that they want to talk to, automatically. It also includes music on hold service which will keep your caller feel comfortable while waiting for you to pick the call by playing a music track while they wait. With call reports feature, you will be able to analyze your company’s communication history whenever you need it.

Unlimited Internet Fax

This feature will allow you to send unlimited faxes to any number for free. Normally, this feature costs a fee to use, but with your subscription to RingCentral Office service, you will get this feature for free. You can use your PC and mobile devices to send faxes to any number, as well as receive faxes from any number without any additional charges. Although there is a fair usage policy for this feature faxes can be sent to USA/Canada only.

Software Availability

You can use RingCentral services from any device that you own. RingCentral is available on Android, iOS, Windows, and Mac operating system. In this way, you will be able to access your account anywhere, whether in your office, home, or on the go. There is no complex installation involved with RingCentral, as it is designed to be user-friendly and can be used immediately by anyone.

Toll-free, Local, and Vanity Numbers

With RingCentral service, you will get toll-free, local, and vanity numbers for your business. You will also have full control regarding the number that you pick for your business. In this way, you will be able to keep your business look professional by branding your business phone number with a unique number that your customers can remember easily.

No Set Up And Activation Fee

There is a free trial available for you if you want to try the RingCentral service, and once the trial is over, you can set up and activate your account for the full service without any additional cost. This will help you to save on your telecommunication budget and make a smooth transition to the RingCentral virtual phone system.

Quick And Easy Integration

Most companies are using a lot of software and applications in order to keep their business running smoothly, and once you add RingCentral to your business arsenal, you don’t need to worry about integrating all your existing software and applications with this new service. The RingCentral service comes with quick and easy integration process, allowing you to integrate this service with software such as Outlook, Zendesk, Salesforce, and so on.

Voicemail Features

There are various voicemail features that you will get with this virtual phone system. The first is the voicemail system that will ensure that you will never miss any call from your customers. The second is voicemail-to-email, a service to let you read the voicemail from your customers in text format delivered directly to your email address. The third feature is visual voicemail, which will help you to manage your voicemail and organize it in your RingCentral account. And then the fourth feature is the voicemail greeting that will help you to improve your company’s brand and reputation.

Conclusion

With a host of complete features that you ever need for your business, RingCentral Office will surely help you to establish a solid communication line between your business and your customers, which will in turn help to improve your business productivity and profit. However, since the service is only available in the US and Canada, you will not be able to use this service if you are running a global business, which require you to get in touch with your customers worldwide.

Top Features

Call Features

  • Answering Rules
  • Call Forwarding
  • Call Recording
  • Call Flip
  • Call Park
  • Call Screening
  • Shared Lines
  • Intercom
  • Paging
  • Call Logs
  • Message Alerts
  • Missed-Call Notifications

Cloud Services

  • Hosted PBX Service
  • Auto-Receptionist
  • Multi-Level IVR
  • User Templates
  • Call Reports
  • Music On Hold
  • Extensions
  • Dial-By-Name Directory
  • Call Monitoring

Visibility

Overall Visibility Score 75.88

Score Influencers

  • Overall
  • Facebook
  • Twitter
  • Google Plus
  • Website Mentions
  • Estimated Visitors

Company Information

Company Name: RingCentral, Inc.

Founded In: 2003

Address: 20 Davis Drive, Belmont, CA, USA

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