By: Zendesk, Inc
Founded in Copenhagen, Denmark, in 2007, Zendesk is a customer
support software developed by Zendesk Inc., with the mission to help
businesses create better relationships with their customers. In 2015,
Zendesk has been operating around the world, serving more than 45,000 of
their business customers. The main company headquarter is located in
San Francisco, California, USA.
offers ease of communication with your customers by the integration of
various platforms, such as social media, email, chat, and phone support.
This will allow you to have effective communication with your customers
in any platform that they prefer. No matter what platform they choose
to reach you, you will always be able to get in touch with them and
respond to their messages in a timely manner.
you are dealing with a lot of support tickets at the same time, it
would be better if you can manage all those tickets for faster and
easier response. Zendesk provides the tools for you to cut your response
time significantly, allowing you to keep your customers happy with your
service. This software provides ways to automate your response, manage
and sort your support tickets, as well as activate triggers for your
you will be able to build a help center for your customers and add
necessary information into it on a regular basis. Your customers will be
able to take a look at the help center anytime in order to get quick
answers to their problems. In this way, your customers will be able to
solve their problems 24/7, anytime and anywhere. They don’t need to
submit a support ticket and wait for the answer if they can find their
answer in the help center.
easy customization tools that are provided in Zendesk software, you
will be able to brand your customer support page without any difficulty.
In this way, you can keep your business look professional and reputable,
while providing the best support for your customers. You can tweak the
look and feel of your support page in just a few minutes and you’ll be
able to see the changes immediately.
is a system called Net Promoter Score which will allow your customers
to take a survey in order to determine their level of satisfaction
toward your business. With this system, you can ask your customers about
what they think and ask them whether they will recommend your business
to others. From the total score, you will know what your customers think
about your business. This will allow you to improve your communication
with them, so that you can make your customers even more satisfied with your service.
will also provide you with a benchmark report that will help you to
analyze your customer satisfaction as well as the performance of your
support team. This benchmark will also allow you to provide a comparison
between the performance of your business with other businesses within
your industry or niche. This will give you a powerful insight regarding
the quality of your customer support as well as your business in
There are a
lot of apps that will allow easy integration for Zendesk software, which
means that you can always expand your reach and improve your customer
support performance with it. By integrating your Zendesk account with
third-party tools that you are using in your business, you can transform
Zendesk into a powerful customer support platform for your business.
a plethora of features available in Zendesk, you will be able to create
meaningful communication with your customers, which will help to
improve your customer satisfaction over time. This software comes with 5
different pricing options, suitable for businesses of all sizes.
Whether you have a small support team or a big one, Zendesk will help
you to provide the best support for your customers.
Jeremy | Submitted On: August 29, 2016, 2:29 pm
Unlimited email addresses, intuitive customer portal, detailed analytics, self-service help center are among some of the top features they offer.
Why no time tracking app and SLA for entry level plans?
If you're looking for an ideal helpdesk software then you must look at Zendesk. They also offer Inbox which is more like a collaboration/networking tool within teams and common inbox. We are a small company using their product and very happy overall.
Joel Williams | Submitted On: August 29, 2016, 2:23 pm
Their Essential plan is ideal for small businesses and startps looking for limited features. Integration with Zopim works very well.
Hope they also offer customer portals and forums etc under Essential plan.
Overall a very effective and ideal helpdesk software for any company looking to offer top-notch customer support to their users. Zendesk is truely leader in Help desk software market. We're using it to replace tradition emails and it works very well.
Robert | Submitted On: August 29, 2015, 2:43 pm
I have been actively using Zendesk for about 2 years now, and I can honestly say, that it is the best support software on the market.
I have reviewed other products like Fresh Desk and SalesForce, but nothing seems to compare to Zendesk for several reasons. 1. It's so simple a caveman could use it. 2. Yet, so powerful that it handles pretty much all of my needs 3. TONS of apps to connect most of the other products I used to support our customers. 4. Their customer service is top notch. Whenever I have a problem I always get a very timely response. I really don't know what I would do if I had to use another product to support our customers. Past that, there are a few things I would like to see in Zendesk, that aren't there, but in all fairness, no one else has them either. Things like an ala carte feature system for really big things like grouping agents and additional app options, for products such as Dropbox and Google Drive (though that's Googles fault, and not Zendesk's). Over all, I would say that between Zendesk, and their competitors, Zendesk is head and shoulders above their competition. And no, I did not get paid to write this review.